Establish and maintain superior relationships with all clients in the Massachusetts and Indiana regions by providing exceptional customer service. Coordinate and develop reporting schedule to deliver contractually required data reports to clients in a timely and efficient manner.Implement new business by communicating effectively with all other departments. Complete necessary documentation to ensure implementation meets deadlines.Maintain necessary documents for participating providers. Ensure that providers have the correct information in order to easily determine policies and procedures that clients cover.Provide exceptional customer service while resolving member issues. For example: communicated with client that a member was not eligible for a new set of dentures because they just received a set 2 years ago. Suggested other, more cost effective options to the client to provide to the member.Continuously strive to better processes, training methods and documentation to streamline efficiency.

Recognized as top Account Executive 3 years in a row. Increased group sales by over 100% from 2012-13 to 2013-14. Consistently met and exceeded goals. Lead Ticket Operations SpecialistManaged, maintained and updated the Wave website.