Daniel Umahi Email & Phone Number

Slovakia

As a passionate Customer Support and Community Manager at RebelsFunding, I thrive on creating a supportive and engaging environment for our traders. Managing our Discord community, I actively engage with members, answering their questions and hosting fun, interactive games .Beyond community management, I provide top-notch customer support, ensuring every inquiry is addressed promptly and effectively. With extensive experience using various CRM systems at RebelsFunding, I handle a high volume of customer interactions, resolve issues efficiently, and consistently maintain high customer satisfaction.I understand the challenges traders face and approach each interaction with empathy. I take the time to teach forex terms and concepts to those who need extra help, ensuring everyone feels confident and supported.Key Responsibilities:Manage and moderate the RebelsFunding Discord community.Respond to community member inquiries and provide timely support.Host and organize games and events to engage and educate community members.Utilize several CRM systems to track, manage, and resolve customer support tickets.

Austin, Texas, United States

• Communicate clear & concise answers to complex technical questions.• Proficiently use Intercom to manage and respond to customer inquiries promptly and professionally,ensuring a high standard of service and problem resolution.• Take full ownership of issue resolution by diligently investigating, sharing knowledge, and communicatingeffectively and clearly with all customers.• Utilize CRM systems to maintain client records and track interactions for efficient follow-up andresolution.• Handle disputes and conflicts with clients, demonstrating empathy and professionalism in conflictresolution.• Make good use of internal notes on Intercom and escalate critical issues to the appropriate channel when necessary.• Maintain an MFRT of 2 minutes and a median handling time of 30 minutes.• Maintain a customer satisfaction score of 95%.

Canada

Canada

- Managed a diverse user community, resolving disputes and maintaining a positive atmosphere.- Demonstrated strong problem-solving abilities.- Engaged effectively with users, enhancing community interaction.- Provided exemplary customer service, addressing inquiries and resolving trading-related issues.- Leveraged forex market knowledge to offer tailored solutions.- Streamlined support processes, boosting customer satisfaction.- Authored trading-related articles for the FAQ, improving self-service resources.

Nigeria

Provided proactive IT support for clients in an enterprise environment, ensuring team success.Developed test automation frameworks from scratch for UI and API testing.Managed SaaS solutions, laptop and desktop imaging, deployment, and recovery for various operating systems.Annotated and rated internet content to improve AI model accuracy.