Daniel Umahi Email & Phone Number

Slovakia

As a passionate Customer Support and Community Manager at RebelsFunding, I thrive on creating a supportive and engaging environment for our traders. Managing our Discord community, I actively engage with members, answering their questions and hosting fun, interactive games.Beyond community management, I provide top-notch customer support, ensuring every.

Austin, Texas, United States

• Communicate clear & concise answers to complex technical questions.
• Proficiently use Intercom to manage and respond to customer inquiries promptly and professionally,ensuring a high standard of service and problem resolution.
• Take full ownership of issue resolution by diligently investigating, sharing knowledge, and communicatingeffectively and clearly with all customers.
• Utilize CRM systems to maintain client records and track interactions for efficient follow-up andresolution.
• Handle disputes and conflicts with clients, demonstrating empathy and professionalism in conflictresolution.
• Make good use of internal notes on Intercom and escalate critical issues to the appropriate channel when necessary.

Canada

Canada

- Managed a diverse user community, resolving disputes and maintaining a positive atmosphere.- Demonstrated strong problem-solving abilities.- Engaged effectively with users, enhancing community interaction.- Provided exemplary customer service, addressing inquiries and resolving trading-related issues.- Leveraged forex market knowledge to offer tailored.

Nigeria

Provided proactive IT support for clients in an enterprise environment, ensuring team success.Developed test automation frameworks from scratch for UI and API testing.Managed SaaS solutions, laptop and desktop imaging, deployment, and recovery for various operating systems.Annotated and rated internet content to improve AI model accuracy.