Senior Customer Care Specialist
Current
Dec 2024 - Present
AeroLeads people directory · profile
Daniel Loza Email & Phone Number
Customer Care Specialist at Lattice
at
Lattice
1 work email found
@lattice.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Care Specialist at Lattice
Location
San Francisco Bay Area, United States, United States
Who is Daniel Loza? Overview
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Quick answer
Daniel Loza is listed as Customer Care Specialist at Lattice at Lattice, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at lattice.com and a matched LinkedIn profile for Daniel Loza.
Daniel Loza previously worked as Senior Customer Care Specialist at Lattice and Customer Care Specialist at Lattice. Daniel Loza holds Bachelor'S Degree, Sociology, Minor In Applied Computing For Behavioral And Social Sciences from San José State University.
Company email context
Email format at Lattice
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{first}.{last}@lattice.com
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AeroLeads found 1 current-domain work email signal for Daniel Loza. Compare company email patterns before reaching out.
Profile bio
About Daniel Loza
Experienced Coordinator with a demonstrated history of working in the civic & social organization industry. Skilled in Python (Programming Language), SQL, Customer Service, Data Analysis, and R. Strong professional with a Bachelor's degree focused in Sociology, Minor in Applied Computing for Behavioral and Social Sciences from San Jose State University.
Listed skills include Python, Microsoft Office, Data Analysis, R (Programming Language, and 5 others.
Current workplace
Daniel Loza's current company
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9 roles
Daniel Loza work experience
A career timeline built from the work history available for this profile.
Customer Care Specialist
Jun 2024 - Dec 2024
Senior Customer Care Associate
Jun 2023 - Jun 2024
Customer Care Associate Ii
May 2022 - Jun 2023
Customer Support Agent
- Administered high quality customer support in a variety of avenues such as email and online video conferences with customers and users of video lesson creation platform.
- Provided timely and accurate response times as well as clearing of ticket queue daily.
- Maintained an average 95% satisfactory rate for all existing ticket ratings.
- Created and led the charge on a Tag Strategy for our Support team to help categorize and build data for all incoming inquiries within the Zendesk ticketing system.
- Created Tag Data reports to help document and paint a better picture of our month to month inquiries providing more insight onto the types of tickets we received.
- Provided quantitative data support on collaboration of requested reports on a variety of topics for Product or Sales teams at Edpuzzle.
Aug 2020 - May 2022
Ryde Coordinator
- Maintained day to day operations of a nonprofit senior transportation program
- Administer a positive customer experience to clients in need of transportation or other services
- Assessed challenges with old software and implemented changes with introduction of a new software for the program
- Onboard and trained new drivers to understand the new system for receiving and seeing their daily route
- Created training guides to new members of driver fleet
- Actively monitoring clients who used service to understand other struggles they faced daily and direct them to services that SASCC or other community groups also provided.
Jul 2019 - Mar 2020
Content Operations Strategist
- Creating relevant content for a new, growing product
- Assisting in development of content operations for Spanish-speaking community of users
- Contacting of health care professionals and individuals to help represent, build, and expose relevant content for a women’s health application
- Analysis of key metrics related to online traction of users in a specialized software
Jun 2019 - Jul 2019
Content Editor Intern
- Collaborate with small team in a startup environment to design functionality of product
- Create content relevant to company platform
- Identify social issues affecting our local communities that are in need of exposure
- Strategize usability features and product development
- Understanding of societal trends to capitalize on features of product
- Reach out, connect and collaborate with non-profit organizations to see how to improve their online traction
Jun 2018 - Jun 2019
Barista
Voyager Craft Coffee
- Administer a positive customer experience to customers in a high-volume coffee shop
- Maintained a positive and friendly attitude to customers and teammates for a comfortable, high-energy environment.
- Demonstrated flexibility in scheduling, keeping of store stocked & clean, open lines of communication, and providing constructive feedback to a new, growing business
Sep 2017 - Jun 2019
1 education record
Daniel Loza education
-
San José State University
FAQ
Frequently asked questions about Daniel Loza
Quick answers generated from the profile data available on this page.
What company does Daniel Loza work for?
Daniel Loza works for Lattice.
What is Daniel Loza's role at Lattice?
Daniel Loza is listed as Customer Care Specialist at Lattice at Lattice.
What is Daniel Loza's email address?
AeroLeads has found 1 work email signal at @lattice.com for Daniel Loza at Lattice.
Where is Daniel Loza based?
Daniel Loza is based in San Francisco Bay Area, United States, United States while working with Lattice.
What companies has Daniel Loza worked for?
Daniel Loza has worked for Lattice, Edpuzzle, Saratoga Area Senior Coordinating Council (Sascc), Touchpal, and Playloops.
How can I contact Daniel Loza?
You can use AeroLeads to view verified contact signals for Daniel Loza at Lattice, including work email, phone, and LinkedIn data when available.
What schools did Daniel Loza attend?
Daniel Loza holds Bachelor'S Degree, Sociology, Minor In Applied Computing For Behavioral And Social Sciences from San José State University.
What skills is Daniel Loza known for?
Daniel Loza is listed with skills including Python, Microsoft Office, Data Analysis, R (Programming Language, Spss, Research, Social Media, and Customer Service.
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