Danny Ma Email & Phone Number

I am an accomplished and highly experienced technology professional with a broad range of applied skills and knowledge. I have 30 years of experience in the IT industry as a project manager, team leader, technical business analyst, systems specialist and software developer.I also have solid experience in customer feedback systems, case management and data-driven customer insights. I support Australia's largest and most sophisticated customer insights system, enabling over 55,000 users to record and analyse over 1 million complaints annually. In particular, I ensure that complaint data is available to the organisation so that actionable insights, reports and dashboards can be produced to drive service improvement and customer satisfaction while meeting regulatory compliance requirements.I possess extensive hands-on experience, with a demonstrable ability in effective leadership skills and a solid reputation for providing a ‘no-nonsense’ methodical approach with management, peers and partners both within and external to the organisation. I am adept at understanding business needs and translating them into IT solutions, and vice versa. I am well regarded for taking ownership and delivering on commitments with absolute integrity and a minimum of fuss.

Listed skills include Leadership, It Strategy, Systems Analysis, Data Integration, and 44 others.