Daniel Mercado Email & Phone Number

San Diego, Ca, Us

Currently driving new business nationwide spread over numerous professional services verticals. Software and business development leader with extensive experience across digital, traditional and consulting landscape including client management, business strategy, creative design, business development, marketing platforms, product development, integrated cross-platform solutions, and multimedia.

Costa Mesa, California, Us

Mountain View, California, Us

As software development leader of the TurboTax Self Help Care Engineering team, I was responsible for managing engineering backlogs, employee performance, CARE systems and integrations, unit testing, forecasting, scoping, business leadership communications and presentations, and professional growth to CARE web teams.• Solve complex business problems and coordinate multiple technologies across all business groups, including Product Development, Marketing, Analytics, Data Science, Small Business and Customer Care.• Work with cross-functional managers to scope, schedule, and track projects each quarter, collaborating with peers while negotiating cost-effective solutions with key stakeholders. • Oversee application development, provide technical expertise, and mentor developers.• Routinely present project status and data-driven results to senior management to ensure alignment on business goals. Track record of effectively and meaningfully surfacing concerns and risks to leadership.• To streamline organizational processes and create a seamless user experience, work with senior developers to create best practice guides and principal architects to drive sharable solutions across the business.• Perform risk management analysis, incorporating the results and data into effective market and implementation strategies.• Foster an environment where developers generate potential solutions on their own.• Communicate all technical aspects and stages of the development cycle to working teams and leadership.• Quickly and tactically resolve development conflicts, remove roadblocks, and provide guidance on the most pressing, critical problems facing the business.• Highly contributed to designed vision and execution of micro-services and module design patterns, resulting in 60% reduction in development. • Manage healthy yet aggressive backlog while still modeling and maintaining work life balance for team members.

Mountain View, California, Us

As one of TurboTax’s cross-functional team leaders, responsible for all care experiences.• Built numerous components in Salesforce to integrate existing workflow as well as new systems for the Salesforce CRM Pilot. This included connecting a REST API to retrieve customer incidents for display to TurboTax support agents to help resolve customer issues, and writing the code to use OAuth to authenticate with the API. Pilot so successful it was rolled out as baseline system to multiple business units.• Presented with Care Innovation Results Award for inventing dynamic on-demand care operation administration tools and agent capabilities.• Designed and built personalized self-help experiences that drove 1.3M contact reduction to customer call centers.• Networked, integrated, and customized numerous 3rd vendors systems that transformed agent efficiencies and capabilities across multiple business units.• Monitored and resolved error reports, analyzed high severity issues root cause, and created long term fixes and flexible configurations.

Mountain View, California, Us

• Architected and built user Interface web applications for TurboTax, Quicken and QuickBooks.• Partnered with various senior developers to create reusable templates and widgets that maximized developer capacity, resulting in 15% development savings.• Known for being a team player who enthusiastically takes on additional responsibilities.• Developed rich responsive user interface (UI) web applications based on human centered design, research, data, and behavior specs.• Translated design and behavior specifications into responsive front-end components using HTML5, CSS3, JavaScript, JQuery, Ajax, and Angular JS.• Hand selected by senior executive team to contribute to a secret R&D tax preparation project; leadership cited strong history of innovating for impact as basis for the selection.

San Diego, Ca, Us