Daniel Mcclure Email and Phone Number

-Migrated from on-prem SMB file server and Google Drive to hybrid-cloud storage. Scheduled time with and worked with each individual teams to understand their needs when interacting with files.-Led transition of particular services into G-Suite Created a single pane of glass.--Transitioned all SAML2.0 authentication away from legacy SSO and into G-Suite--For applicable teams, transferred all work files into Google Team Drives--Decreased reliance on Duo MFA, transitioned to Google Authenticator.--Replaced VC service and equipment with Google Hangouts Meet (GHM) service and hardware kits.-Vendor negotiation/management-CyberSecurity--Enforced MFA on all core services, led courses educating users about MFA value not only at work, but in personal life.--Lead monthly cybersecurity basic training for all new hires--Implemented internal phishing campaigns.--Advised and supported on CyberSecurity incidents in 2017 and 2018.-Beyond Corp/Zero-Trust--Led project to move JAMF Software Server to be publicly available.--"Private" core services publicly routable via Cloudflare Access proxy.--Promoting better MFA hygiene by introducing U2F Security tokens internally.-Oversee Support Engineer team responsible for supporting all Retail Stores, Corporate Offices and Optical Lab. -Support has maintained high SLA, higher NPS and decreased tickets per user per month.-Conceptualized and led solutions-based projects resulting in decreased toil-related work and incoming number of tickets year over year-Introduced company to ChromeOS three years ago, currently our most popular computer operating system serving largest teams and non-user systems-25% of time on CyberSecurity related tasks as a member of the CyberSecurity Incident Response Team-Advise on best practices for bringing in new vendors-Work closely with Vendors, Vendor Management and Finance Teams for yearly budgeting

-Managing JAMF management infrastructure.-Managing Active Directory, Google Apps, SMB.-Rewired Audio/Visual system for All-Hands company meeting to resolve issues while streaming to other locations. Involved in weekly all-hands meeting setup.-Managing incoming Ticket Queue - integrating long-term solutions to limit number of incoming tickets.-Opened 2nd office in Nashville, TN - ensured all systems working - launch was successful with no disruptive issues.

Migrated company of 30 users from CyberCity hosted Virtual Desktops and email. Company data was stored offsite and only accessible via Virtual Desktop through Citrix. Migrated all company data to local Promise RAID connected to Mac Mini Server acting as Open Directory Master running AFP and SMB for file sharing, Jabber, DNS, FileMaker Server. Secondary local server acting as Open Directory Replica, secondary DNS and CrashPlan ProE Server. Third server at offsite location acting as Offsite Backup Destination, Open Directory Replica and tertiary DNS. Configured and installed Ruckus Point to Point wireless bridge between two of the company’s locations, ran external armored CAT6 to a third location to complete LAN. Migrated company from CyberCity Exchange server to Hosted Kerio Server through GetSync’d for IMAP/CalDav and CardDav. Configured VPN Access through Client’s SonicWall for external access to company data. Client consists of 70% MacOS and 30% Windows, mostly iOS, some Android.Split client network into three VLANs controlled by eight Juniper EX4200 Switches. Designated each subtenant appropriate space in switches. Rewired network closet accordingly. Flagged appropriate ports on switches to pass all VLAN traffic through to Ruckus ZoneDirector for maximum wireless coverage. Client is 60-user startup with two subtenants sharing office space. 70/30 Mac/Windows.Planned out network infrastructure in construction site for new startup marketing-strategy firm. Configured and installed SonicWall Router with automatic failover to secondary internet connection. Ensured all desk runs and conference phone drops patched in to PoE, remainder of runs patched in to Gigabit. VOIP managed through OnSip. Configured and installed Mac Mini Server acting as Open Directory Master, DNS, VPN, and CrashPlan Backup Destination. Proposed and executed move of company data files from DropBox to encrypted RAID in Synology DS400. Migrated company from RackSpace Exchange to Hosted Kerio.

•Deployed new RAID Subsystem more than tripling amount of storage already in place for end-user share points.•Remotely resolved issues involving locked network accounts, Adobe Creative Suite, Microsoft Office 2008 and 2011, Microsoft Online Services, Citrix Virtual Desktops and Offsite VPN Clients.•Facilitated and managed helpdesk ticket queue for issue tracking and knowledge base.•Assumed responsibilities of former IT person for advertising agency of 100+ users in the US and UK, 95% of end users on Apple Computers.•Oversee US and UK Xserve's acting as file servers - create new share points, grant access to individual users and group management using Mac OS Server 10.4 and 10.6.•Successfully migrated company data from older model G5 Xserve to newer Intel Xserve, repurposed old hardware as FTP and Backup Server. Aggregated Ethernet ports from both Xserves to switches for more robust throughput.•Ensure nightly, weekly and bi-monthly backups executed using Exabyte tape drives paired with Retrospect, Carbon Copy Cloner and Chrono Sync for two XRAIDs in the US and External Storage Devices in the UK.•Administer email accounts/groups/mailing lists for all agency employees and select clients.•Manage all users for Universal Type Server•Configure and deploy workstations for new employees, collect workstations from former employees/freelancers/interns. •Control inventory of all computers and related hardware and software licenses via HSTracker.•Troubleshoot and isolate network printing and scanning issues for two Xerox Docucolor 242s using EFI Fiery Command Workstations and two Xerox Workcentre 5655s•Deploy and ensure configuration of A/V equipment when needed for presentations.Basic orientation of computer and used systems for new hires.

•Deployed and maintained Apple workstations for digital darkroom, Mac Pro digital capture station and workstations used to run large format printers.•Demonstrated to photographers ranging in skill from amateur to semi-professional how to operate Profoto lighting equipment, digital capture station and in-studio Leica S2 Digital SLR camera.•Acted as Digital Photo Technician on photo shoots, running capture station, adjusting Profoto lighting equipment, and performing lighting tests with Canon, Nikon, Panasonic and Leica Digital SLR cameras, Hasselblad 553 and Mamiya RZ-67 film cameras.•Assisted with and resolved issues occurring in Photoshop CS5, Camera Raw, Bridge and Lightroom 3, issues involving software malfunctions and end-user usage questions.•Minimized downtimes by efficiently resolving issues with damaged sync and capture cables, faulty lighting equipment, cameras, optical disk drives, external hard drives and flash memory drives.•Recovered data on failed hard drives from retouching workstation, recovering necessary photo shoot RAW images. Also recovered images from faulty SD and CF Cards•Monitored and supported wireless network supporting up to thirty clients.

•Using criteria provided by Apple, created and facilitated a four-day training module for promoted and newly hired technicians modeled around troubleshooting theory and end-user interaction.•Constructed guide for Troubleshooting Theory and presented to group of twenty-five peers.•Collaborated with superiors to improve workflow of computer repair and end-user interactions.•Acted as Mentor for new hires and newly promoted technicians.•Created and delivered presentation for improving communication between technicians.•Involved in keeping track of inventory for service parts and equipment needed for repairs.•Provided face-to-face end-user software support and resolutions for desktop, portable and mobile units (iPhone, iPad, Blackberry and Android phones).•Isolated and resolved issues in Windows using Bootcamp, VMware Fusion and Parallels.•Acted as "Repair Captain" for 6 months ensuring achievement of corporate goals.•Efficiently isolated and replaced faulty hardware components.

•Started employment as Windows/PC Technician, promoted within three months to Apple Technician.•Oversaw all hardware repairs of Apple products and provided on-site support to end-users.•Trained and supervised two entry-level repair technicians possessing no previous IT experience.•Specialized in managing large workflow to keep turn around time to a minimum.•Provided internal network support for eight-person office.•Maintained accurate inventory of all service parts, systems in for repair and tools needed for repair.