Implemented a new technology to control access to users services and understand associated usage.Research various internal documents and gather service data; vendor, product, delivery method, contacts, access type/restrictions, contract terms, etc. to populate a central site of key entitlement informationSupport and liaise with Global VM team, Research team, vendor and stakeholders to verify and confirm accuracy of service specifications; as well as managed the accurate and timely set-up of services and entitlement of users within the software admin toolExecuted software pilot testing; successfully configured services and user entitlement data, monitor and record observed behavior, collect and report user feedback and coordinate with user, vendor and technology to identify errors and troubleshooting solutions while maintaining project rollout timelineTest standard and advanced profile settings, auto login, usage and job number tracking in Win7 and Win10 environments using IE and Chrome browsersProactively manage processes to optimize efficiencies and discussed findings during weekly Global Vendor Management team and other project related calls

-Apple Certified in the use of technical software; designed to troubleshoot issues with Apple devices and correctly diagnose device issues -Tasked with taking in repairs and sending them out to depot; categorized device parts and assigned parts to technicians-Exceed benchmarks set in several key areas, including revenue and customer satisfaction, over a period of one year-Create custom solutions for clients, including, but not limited to their purchase of computers, tablets, smartphones, portable music devices, extended warranties, training programs, and various other accessories

- Developed several queries using the MySQL and Oracle platform to manipulate and maintain several and result infinding surpluses in budgets for school use and budget increase for the next FY- Using PivotTables and Vlookup in order to correctly organize data sets for budget approvals- Monitored and analyzed financial, statistical, and operational data trends for various school districts- Assisted with the allocation of finances throughout multiple school districts- Helped increase 2018 fiscal year budget precision by studying and researching past data and trend-

- Devised incentive strategies in order to optimize team performance - Oversaw customer engagement and sales solutions offered by sales team members - Conducted the on-boarding process for new team members, including recruitment and training - Collaborated and coordinated with team members in order to ensure a successful customer experience

- Managed the finances and implemented budget strategies to ensure the program’s merchandise department was  achieving a positive return on their investments  - Organized expenses on Microsoft Excel to prevent discrepancies and promote transparency along with database management using Microsoft Excel tool- Assisted with approving purchase orders and negotiating with merchandise vendors  - Managed several different Google drive applications for the successful organization of the department- Managed all appointments and maintained calendar for Administrator