• Responsible for supporting, managing and coordinating the information systems, processes and procedures for Human Resources, Health Benefits, Compensation and People Development for the FedEx Freight organization. Responsible for HRIS staff in multiple locations. Provide guidance for the administration of company policies, human resources processes• Lead, educate and provide guidance to the HRIS employees. This includes but not limited to preparing performance evaluations; and education of systems, company policies and procedures, and laws impacting supporting systems, feeds or reports• Work with users to analyze, design, develop, test and implement programs to meet special and on going needs of human resources information• Research and make recommendations for functionalities currently not in use as well as effective use of current HRIS • Assist with analyzing department budget to identify budget needs and/or reductions• Represent FXF with expert systems knowledge and provide guidance in cross Operating Company projects• Assist HR Department in compliance with all regulatory requirement (i.e., HIPAA, EEO-1 and Vets 100 reporting, Department of Labor and DOT requirements)• Validate and approve PeopleSoft security access for quarterly SOX reviews• Project Team Member for the consolidation of Freight operations. Team supported the PeopleSoft conversion of the employee records.• Developed/Managed the workload management for team and executive reporting

• Oversee more than one project at a time depending on scope of work for each project• Coordinate with functional departments and prepare scope of work needs analysis with customer requirements• Direct and coordinate activities of project personnel to ensure project progresses on schedule and within prescribed budget• Prepare status reports and ensure all documentation on file to support standards• Review status reports with project team, including budget items based on approved CLEAR/budget dollars• Prepare project status reports and keep management, business partners, and others informed of project status and related issues• Confer with project personnel to provide technical advice and resolve problems• Monitor project results against technical specifications• Develop and maintain technical and project documentation• Ensure the development of application/solution test plans for the project and execution to plan• Obtain, through business partner satisfaction and acceptance testing, project signoff of completion• Analyze impact across IT functional areas • Manage project folder and related documentation• Establish and facilitate meetings to recapping direction, explain issues and decisions made• Develop weekly status reports to management and executive summary reports to senior management team including business partner• Facilitate timely contract finalization with Legal, Finance, and Executive Management• Managed Corporate Initiative Projects through the IT Global Development Process, adhering to Project Management Standards and SOX compliance• Responsible for coordinating efforts with Business Partners, Business System Analysts, Quality Assurance and Development Teams• Develop Project Plan, Project Charter, Roster Risk Assessment, Risk Mitigation Plan, Communication Matrix and facilitate weekly executive status reports• Work with Business Partners through User Acceptance Testing and documentation strategies

• Departments are responsible for Assignment of Outside plant facilities to Service Order requests, Complex and Simple Service Order processing, Network Element Programming and the handling of Engineered Capital Work Orders in the OSP inventory record system.• 9 direct reports and 100 indirect reports located in multiple states including Union and non-Union workgroups• Project / Team lead on Assignment Process Standardization:• Organized team and set weekly meetings to review processes and procedures identified for standardization• Updated management on a bi-weekly basis to report on progress and identify any roadblocks• Interacted with several departments (Call Center, Engineering, Operations) to determine “best practice” for all groups• Created the documentation of the processes and oversaw the uploading of said processes to the Assignment website• Project / Team lead for a project that designed and implemented an Assignment Productivity Tracking Tool and currently responsible for enhancement requests and modifications to the tool. This tool is used in developing staffing models based on employee productivity and also used in monthly/yearly performance evaluations and Assignment center evaluation• Documented the system and reporting requirements• Served as SME for Assignment organization for ongoing enhancement and modifications• Create and implement procedures that affect multiple departments including: Call Center, Service Center, Operations, Engineering, OSP (Outside Plant) Technicians• Forecast Quarterly Expenses Budgets and Yearly Capital Budgets, staffing levels and work volume. • Project / Team lead on Alltel/Valor Integration for the Assignment department:• Developed, updated and distributed the master task list used to track each process, procedure and task• Worked directly with team members to help develop with documentation, determine “best practices” and identify any issues• Provided updated status for executive management review

• Department is responsible for the Network Element programming for 6 state Region, approx. 600,000 access lines• Review and Research Trouble Tickets• Supervise group of 11 switch programmers• Maintain and develop SSI (Switch System Interface) scripts for automated network elements programming• Designed and created voicemail scripting that allowed for increased automated programming of voicemail• Participated and assisted on-site with SSI conversion from Arkansas to Ohio• Assisted on-site in Elizabethtown, KY for the conversion of approx. 550,000 access lines from Verizon to Alltel• Oversee Network Element programming: Nortel DMS-10, DMS-100, Siemens DCO, AGCS GTD-5, Lucent 5ESS, Nortel Meridian Voice Mail and SS8 Centigram Voice Mail, Automatic Intercept Systems. Minor experience with Siemens EWSD• Prepare Yearly Performance Reviews and coordinate even work distribution