Yordanka Nikolova Email & Phone Number

Bulgaria

Sofia

Co-Founder / Co-Owner / Manager - Responsible for most of the day-to-day activities of the production house.

Bulgaria

Involved with the creative planning and post-production of online video content.

Sofia, Sofia City, Bulgaria

Partaking in the development of social media strategies for various business/influencer accounts.Researching and identifying target customers while building monetization plans with clear objectives, aiming to increase product awareness, attract new customers, and retain existing ones.Communicating daily with businesses/influencers through phone and email..

Sofia

Deliver service and technical support to end-users/administrators via remote connection or over the Internet. Diagnose and resolve technical hardware and software issues involving internet connectivity, mail flow, VOIP, etc. Following standard processes and procedures in escalating reported issues, while providing accurate information on issue description.

Sofia

Serviced existing accounts, obtained orders and established new accounts. Resolved customer complaints by investigating problems and developing permanent and “on the spot” solutions. Client’s satisfaction to ensure continuity in relationship between company and clients.

Sofia

Managed a team of enthusiast online broadcasters for a media cross-platform entertainment channel [YouTube, Twitch.tv, etc.] Responsible for the streaming schedules, new broadcaster interviewing and training, technical setups, and performance assessments. Organizing weekly meetings, team-building outings and other group activities.

Plovdiv

Delegated, guided and trained a team of Communication Specialists. Organized the planning and proper distribution of the workload, scheduling, task assignment, action planning and time frames. Documented new and built upon old processes and workflow. Was accountable for the overall performance of the team. Recruited and trained new members through various.

Plovdiv

Communicated with end users. Replied to inquiries and resolved issues. Investigated and documented the resolution of complex cases – quality assurance, billing issues, fraud monitoring etc. Scheduled and organized online events and promotions for the end users.

Plovdiv

Executed and documented the results of all test cycles through detailed reports. Gained a great understanding of software testing and quality assurance workflow.

Plovdiv

Covered major eSports news and events. Updated various feeds with upcoming matches, tournaments and live streams.