Facilitated one-on-one consultations with clients, effectively linking them to essential programs such as ADAP (Aids Drugs Assistance Program), PrEP-AP (Pre-exposure Prophylaxis Assistance Program), or other programs Being Alive offers. Responsible for successfully enrolling approximately 390 clients annually in ADAP/PrEP-AP.Fostered and nurtured client relationships, prioritizing client satisfaction, driving customer loyalty, and navigating service delays or quality concerns. Operated as the primary point of escalation, facilitating the resolution of complex client grievances.Reacted promptly to client issues, adhering strictly to facility regulations and behavioral management principles.Utilized Microsoft Access to manage and maintain client information effectively, handling an average of 50 monthly client intakes.

• Observe assessments, interviews, and/or consent processes for study participants.• Assist in developing participant tracking systems and documents such as Standard Operating Procedures and policies for HIV Programs.• Assist with the coordination of participants through the study/program processes at the various SYHealthlocations.• Data entry, including tracking of viral load data and demographics.• Conducted a comprehensive analysis of PrEP retention rates for the San Ysidro Health clientele from 2020 to 2022 as part of the PrEP Retention Data Project.