Administer employee insurance programs including 401(k) plan, medical, dental, vision, FSA, HSA, disability, life insurance plans, and Voluntary Life and Voluntary AD&D insurance policiesResponsible for recommendation and implementation of open enrollment strategy for employees; manage open enrollment platforms for employees to elect plans, and develop communication campaigns to inform employees.Partner with payroll team to maintain employee leave statuses in Workday, advising employees and key stakeholders when needed for leave administrationServe as the primary resource for employee questions regarding benefitsResolve employee issues with benefits administrators and insurance providersAssist employees in enrolling in dental, vision and medical insurance plans in addition to STD, LTD, voluntary benefits plans, and 401KRespond to employee inquiries about benefits programs, policies, and processesWork with benefits broker, insurers, and service providers as needed to assist with employee and system-related issuesCreated communications supporting/surrounding benefits programs, including team newsletters and benefits calendar.Lead benefit training, including overall communication strategy, providing new hires with explanations of benefits, instructing them on enrollment and fulfillment procedures, and value-added programs availableAssist with annual compliance including 401(k) audits and ACA reporting, including data collection and reviewFacilitate the Benefits new hire orientation sessions Complete records, reporting, and other documentation required by federal, state, and provider rules, regulations, and policiesPerform benefits administration to include claims resolution, change reporting, process invoices for paymentEvaluated benefits for cost managementOversees the company’s Wellness ProgramLead yearly wellness strategy, including education, communication and wellness initiativesAssist with benefits and HR-related audits

Develop and administer system benefit programs and ensure programs and administration are market-competitive and cost-effective. Provide counsel and guidance to leadership on benefit issues and best practices for the system. Interact with external and internal customers to provide information, solutions, and resolution in response to inquiries regarding benefit-related issues and transactions. Hire, evaluate performance and competency, and conduct disciplinary and counseling sessions as needed. Oversee policy regulation related to Benefits, including creation and interpretation of policies and procedures, determining eligibility, and communicating information to caregivers and dependents.Key contributions:• Supervise Benefit staff of three direct reports to support the health system, including assignment of duties and projects.• Oversee total benefit plan (Health, dental, vision, and supplemental plans) ~$110M.• Administer the Employee Emergency Resource Fund funded by the INTEGRIS Charitable Foundation. • Responsible for Executive Benefits, providing white glove treatment by conducting personal enrollments, as well as managing separate exclusive benefit programs. • Work with the retirement committee to review the plan and provide insight from a caregiver perspective on maximizing this benefit.• Work with network physicians to maximize benefits and create a quality, but cost-effective plan design.• Monitor program quality, customer service efficacy, experience, costs, and regulatory compliance, and make recommendations for quality improvements.• Facilitate Benefit presentations and proposals to employees at all levels.• Respond to Benefit subpoenas by legal or regulatory audits, inspections, or surveys.• Oversee 5500, ACA, PCORI Filings

Handled inbound and outbound telephone calls with customers who were calling to cancel their insurance coverage and/or placed calls to current policyholders regarding coverage, premium due, as well as other policy information. Answered questions about policy benefits and premiums and accurately documented the information in the appropriate database.Key contributions:• Responsible for maintaining the book of business for employees who had recently separated from their employer. • Conserved ~$500k in premiums in two years.

• Joined the company as Administrative Support Technician, and promoted to Personnel Assistant II, and then Benefits Coordinator.• Serve as a primary contact for employees regarding the administration of City benefit programs such as basic and major medical coverage, dental insurance, group life insurance, disability insurance, standard retirement plans, optional tax deferred annuity plans, and workers' compensation claims. • Oversee $5M monthly accounts payable activities, including account reconciliation.• Manage $1M accounts receivable for City, Police, and Fire retirees, including billing or refunding unbalanced payments.• Enter employee benefits into human resources/payroll database to ensure accurate payroll deductions. • Develop and utilize benefit reports to manage daily processes as needed and to keep a pulse on the accuracy and performance of the benefits administration operations. • Serve as subject matter expert (SME) and as a liaison between insurance carriers, providers and employees, and retirees regarding benefits and eligibility issues. • Conduct benefits meetings including annual open enrollment and retiree meetings. • Manage health, life, dental, vision, LTD, FSA and HSA plans, and City retirement. • Recommend healthcare cost containment ideas, wellness initiatives, and benefit efficiencies. • Develop and summarize data for reporting participation, collective outcomes, progress and workshop indicators for benefit/wellness programs. • Perform New Employee Orientation presentations that cover all aspects of the onboarding process, such as I-9 verification, direct deposit, as well as employee benefits.• Manage retiree information, including coordinating presenters for information sharing, monitoring for Medicare eligibility, and setting up billing for elected plans.• Ensure auditing processes are developed and maintained to ensure benefit billing accuracy in the HRIS system and at the carrier level.

• Responsible for providing surgeons and anesthesiologists with case-specific medications.• Worked directly with doctors and nurses in a fast-paced hospital environment.• As a member of the pharmacy’s strategic development team, helped create a new training manual.• Organized the workflow, problem-solved, and managed ongoing priorities.• Contributed to the identification of corrective actions and improvement activities.• Trained new technicians in the surgery department.• Using the hospital’s EPIC system, responsible for ensuring proper patient billing.

• Managed processes in health system pharmacy services, ensuring a safe and efficient medication-use process. • Prepared all types of chemotherapy as well as sterile solutions while working and training others in the oncology pharmacy.• Developed a label system and billing spreadsheets using various Microsoft Office programs.• Maintained Pyxis inventory and trained others on maintenance and inventory.

Everything, from checking, to stocking, to working in the photo lab.