Danny Phan Email & Phone Number

San Diego, California, United States

Asset Refresh and management

200 W Arbor Dr, San Diego, Ca 92103

Worked closely with vendor MModal testing,retesting, and maintenancing software to help develop site specific features to aid radiologist and Doctors.Worked closely with EMC Provider to rack and configure new system for site wide go live. migration from existing VNA system, to new storage system, migrated some physical systems over to Virtual environmentcreated technical how to document to assist patients and other health facilities, transmit dicom information to our health facility.worked with UCLA to setup and test UCLA PACs System from with in UCSD Health,completely refreshed all radiology work stations and deployed new radiology clinic off site.physically moved, configured work station's for new sub-net with in all of UCSD help to create audit list for all radiology hardware, help to introduce RTLS system into UCSD Health by creating easy to use landing page for users to be able to locate/track devices within UCSD HEALTH.worked with SD-VA to allow UCSD radiology to be able to access and dictate VA studies maintained UCSD side connection with VAcreated links to all radiology workstation for remote maintenance and trouble shooting, including secure access to all radiology workstationcreated and maintained all work station and user privileges through Active directory and OU settings.

200 W Arbor Dr, San Diego, Ca 92103

-Assist Radiologist/Doctors with digital x-rays.-HL7 code manipulation/injection.-Desktop image creation, testing, and deployment.-Familiar with AGFA's Impax, Talk, and RIS Systems.-Familiar with Mmodal Fluency Systems.-Phone, web, and email support specialist.-Rights management/control of users and system on PACS network.

Greater San Diego Area

For the past 7 years I have had a great opportunity to work for Sony in their support and service department, also known now as ACS (Advance Customer Solutions). My job responsibilities were to assist customers with their hardware or software problems that previous support tiers could not. To create knowledge base articles on products to be publish on our internal and external site. Along with those day to day tasks, I was also given the opportunity to be a part of a critical team to help home installers with installation of our higher tier products and to work with high profile customers. With the evolution of the business, I have been able to meet and exceed the standard placed before me to provide excellent customer service. I have also shown a high level of adaptability in supporting all Sony Consumer and Vaio products. I provided solutions and aided other specialist in finding solutions to customer problems while keeping my metric high. I have had the opportunity to learn from Sustaining Engineers, developers, and business planner to narrow down cost and to be more efficient in the work place. With their support, we were able to narrow down possible customer issues and develop a support structure for upcoming product releases. As I leave Sony, I am happy to know that my efforts on building product ambassadors, collaborating on the next customer purchasing experience, and the standards for customer support will be carried on. My separation from the company comes at a bad time for the business. Due to the downward turn of the business, cuts had to be made to guarantee the business’ survival, and unfortunately my department was dissolved and outsourced. I’m currently looking to start my next chapter with a company that share the same passion about their products and customers.

Assist with teen mentoring. Confirmation preparation for second year candidates. Providing counseling to teens with personal issues. Provided safe area where teens can come and hang out.

As an OP Manager with Decurion Corp, I learned to provide support to multiple locations while managing out of a home location. I learned and executed annually and quarterly budget plans. By scheduling shifts for staff and coordinating movie's start and stop times, I was given the skill of time management which is the key driver for the business and my professional life. I taught floor staff of the importance of KRIs and taught them about the goals of the business. I helped in the development of the business and those that were a part of the business by enacting on the core values that where developed. "talent (workers) are ends as well as means in themselves." We teach them about the business and they help to run and make it successful. We did these through another core value, "learn, teach, lead, and follow" It is the expectation that everyone, regardless of position, learn the business, teach the business, help lead those that need assistance, and not be scared to follow to make the business successful.