Accelerated project execution by designing, planning, collaborating with key stakeholders and utilizing automation and scripting for manual tasks.Achieved project efficiency by creating SOPs for security projects from start to finish, resulting in a 65% reduction in project hours and increasing the effective bill rate.Utilized CIS Benchmarks to achieve compliance for various projects.Advised during cyber security attacks by working closely with key stakeholders and cyber liability insurance to ensure operations were restored and remediated/hardened affected systems.Conducted CMMC NIST 800-171 Gap Analysis for clients and developed POAMs to reach compliance.Wrote incident response plans for clients and facilitated tabletop exercises after completion.

Managed IT budgets and resources, optimizing costs while ensuring high-quality service delivery.Conducted risk assessments and implemented cybersecurity measures.Collaborated with executive leadership to identify technology opportunities and drive innovation.Oversaw IT governance and compliance, ensuring adherence to industry standards and regulations.

Acted in IT Director-level responsibilities, including managing infrastructure upgrades, providing technical expertise, approving IT hardware/software purchases, overseeing inventory, and responding to cybersecurity incidents.Designed all IT operations by implementing NinjaOne RMM, Intune, BitLocker/FileVault Microsoft Defender, and Huntress across 120 Macs, 30 PCs, and four servers, reducing manual labor by 65% for all patch management.Deployed cybersecurity solutions utilizing Netwrix Auditor, Splunk Enterprise, Nessus Vulnerability scanning, and Blumira SIEM to gain visibility on present vulnerabilities, risks, and cybersecurity incidents.Identified, deployed, and maintained network infrastructure across five locations and implemented IPS, VLANs, and live alerts for all core equipment, achieving visibility for all critical equipment.Formulated and executed a comprehensive business continuity and disaster recovery plan, conducting annual tabletop exercises to ensure operations could be restored efficiently and with minimized impact.

Elevated client satisfaction and retention rates by providing advanced troubleshooting and problem-solving support.Minimized client downtime by serving as a technical escalation point for complex issues, promoting collaboration with team members and third-party vendors to expediently resolve problems.Ensured service delivery transparency and accountability by creating comprehensive documentation of client environments thereby facilitating knowledge transfer within the team.Enhanced team capabilities and expertise by mentoring and assisting Tier I and Tier II technicians in skill development.

Directed a team of student employees in tackling M365 challenges and led initiatives to boost faculty and staff expertise with M365 tools.Partnered with cross-functional teams across multiple divisions to address integration issues within the M365 ecosystem.Delivered user training on M365 products such as Power Automate, Bookings, and Planner, enhancing business processes through automation.Created and sustained comprehensive documentation to ensure efficient implementation of internal processes.

Conducted preliminary investigations at crime scenes, including securing scenes and preserving evidence.Intervened in public and private disputes to protect the public and maintain order.Trained, mentored, and reviewed policies with new deputies, and documented their progress through daily observation reports.Participated in specialized training sessions for firearms, defensive tactics, first aid, and other law enforcement skills.