Game Day Operations Team Lead
CurrentExecuted logistics, primarily focused on production and traffic, with the operations team during various events at State Farm Stadium including Arizona Cardinals home games, post-season games, bowl games, and other eventsPerformed appropriate customer service by greeting guests and assisting with guest inquiries, in a friendly manner, to contribute towards a positive game day experienceManaged a team of 10+ parking attendants by assigning roles and delegating tasks as well as serving as a source of information for guests to ensure a safe and welcoming environmentInnovated a new rideshare system where guests are informed and empowered to communicate and coordinate with their drivers resulting in a more efficient event egress and rideshare system