Danny Rodrigues Alves Email & Phone Number

Lausanne, Vaud, Switzerland

- Technical lead for various Dataverse and Power Platform projects of all sizes, during the design, construction and maintenance phases- Architectural designs for on-premise and cloud projects around the Power Platform and Azure- ADD and documentations- Support to project managers with planning and budget management- Orchestrate the collaboration between CH and offshore teams- Onboarding of new engineers into various programs- Support clients on day-to-day operations and critical situations- Developing features, customizing the CRM, testing and debugging- Principal instructor during workshop about RPA - Robot Processing Automation

Lausanne Area, Switzerland

- Workshops with business key users to define, build together, and present the new features and customizations.- Development, validation, tests, go-live, and maintenance of .NET plugins, custom action, and batches in client on-premise and cloud Dynamics 365 CRM.- Writing and reviewing development specifications for on-site and offshore teams. - Customizing Dynamics 365 with out-of-the-box features and some JavaScript code when needed.- Testing and debugging the solution for the go-live, releases, and hot-fixes.- Support for client’s technical and non-technical questions.- Translating business specifications into technical notes for the offshore developers.- Participation in offers and budget planning. - Review the estimations for development.- Participation in architecture’s related decision for the Dynamics 365 solution.- Collaboration with the customer support team.- Training of admin and key users regarding the solution.- Maintenance of an innovative Intelligence Artificial solution based on CRM data and Azure technologies.- Usage of SSIS Kingsway to migrate millions of data from a legacy environment to a cloud platform.

Lausanne Area, Switzerland

- Analyse how Artificial Intelligence is and can be used to extend CRM capabilities.- Review of major CRM editors and their AI initiatives.- Implementation and integration of an AI solution to increase Customer Loyalty for one of ELCA's client. This solution makes uses of a neural network model based entirely on historical CRM data. Integration within Dynamics 365 contains prediction "refresh" via a scheduled basis and also on-demand user request.- Development made with Keras, Pandas, and Python.

- Author for technical and non-technical blog posts about Dataverse, Dynamics 365, the Common Data Service, and the Power Platform.- Participation in the drafting committee.- More than fourty articles published since February 2020.

Lausanne Area, Switzerland

Internship. Part of the CRM division, the goal of my internship was to asses the implementation of some of the recent techniques in the Big Data and NLU field with Microsoft Dynamics 365 CRM. - Build a chatbot connected to Dynamics 365 CRM. Implemented with MS Bot framework. - Clients interact with the bot who answers general and client-related questions, creates cases and opportunities inside CRM, deals with simple tasks like new phone number, new home address or plan meetings with client consellour. - Multi-channel (Webchat, Skype, Skype for Business, Facebook, Telegram, Slack). - Intelligence based on MS LUIS. Also connected to the following services: QnA Maker, Bing Maps, Azure, MS Flow, Adaptive Cards, Translator API, Bot Framework, Dynamics 365, Outlook. - Bot NLU intelligence used to automatically route emails into specific queues. Client identification based on email attributes and content. - Queries exemples: Describe my contract, I have a new phone number, Please register my new home adress, How much to I pay per year ? What can you do ? Can you send me an attestation document by mail ?

Renens, Switzerland

- Internship- Creation of a responsive Android app, available on the Play Store, for all clients of the company (B2B).- New hardware device built in parallel, need to manage deadlines, synchronize development to have efficient collaboration within the company.- Participation in application design choices and production of new functionalities.- Handle Bluetooth Low Energy connection with hardware and the communication between the online server and internal application database.- Communication between online server and internal application database.- Creation of multi-support reports, for Android and Website.

Epfl Innovation Park, Lausanne

- Internship, facilitating software testing in a start-up in Innovation Park, EPFL- Production of videos for a promote usage.- Ensure operational efficiency by providing assistance with the technical support team, specially by maintaining the Knowledge Base platform- Handle the creation of small projects in JavaScript-HTML

Lausanne

- Freelance sport journalist, in charge of livetickers on the web and smartphone app- Handle live commentating for sports event, in particular the EURO 2012 and the Swiss football league

- Football coach for kids from 6 to 11 years old- Create and Manage team training with focus on improving the agility, coordination and general concentration- Manage a group of people, deal with parents and create a team spirit

Master'S Degree, Major: Computer Science, Minor: Management, Technology And Entrepreneurship

Master thesis: Intelligent and efficient customer engagement leveragin with AI (grade: 6.0/6.0) Some of the CS classes followed (GPA.

Bachelor, Computer Science

Semester project: "Collaborative picture annotation tool" at CHILI Lab on the REALTO Platform. The goal of the project was to extend.

Maturité Gymnasialle

Option specific: Physics and Application of mathematics Option complementary: Computer Science