Account Manager
Current- Generate and nurture long-term relationships with SME, large/corporate businesses and associations from end to end within a range of complex professional industries- Become a trusted adviser of portfolio by providing tailored guidance and consulting on intricate and challenging legislative obligations- Engineer strategic plans and manage long term cross-functional projects across various teams to perpetuate client and employee satisfaction- Implement and execute compelling strategic campaigns to target new ventures and initiate other revenue streams for the business- Evaluate customer feedback and construct solutions to exceed category-high NPS results- Consistently outperform annual portfolio retention rate target of 90% in a demanding and competitive industry