Danny Ritter Email & Phone Number

San Francisco, California, Us

Melbourne, Victoria, Au

Visual storyteller with over 7 years of experience in co-creating captivating video projects including commercial, industrial, event, narrative, and 2D motion graphics. Embodying an ethos of service leadership across all aspects of pre-through-post production. Most recently animated and edited a forward thinking showcase of software UI/UX designs in collaboration with Rêve Consulting for executive teams at a Fortune 500 financial services organization. Past clients include Lyft, Thrivent Financial, AIGA, Gradient Financial Group, and other local and national organizations.

Working with broker-dealers and a team of over 25 long-haul truckers across Minnesota, Wisconsin and Illinois to safely and efficiently move UPS freight and other goods cross-country. Supporting truckers and business stake-holders by coordinating routes, processing and submitting invoices, communicating ETAs and vehicle service updates, and 24/7 on-call emergency response in order to meet and exceed contract obligations on a weekly basis.

Seattle, Wa, Us

Supporting a diverse team of over 50 delivery drivers with routing logistics, inventory management, emergency response, hiring, training, and ongoing performance evaluation. Working alongside Amazon distribution leadership to represent and advocate for drivers while tracking and improving key metrics, celebrating successes, and planning for the safety of the team and customer.

Minneapolis, Mn, Us

Delivered timely, accurate, and personable ongoing support to new clients as they integrated Drip’s REST API into their e-commerce websites and developed mastery of Drip’s exhaustive email marketing workflows and CRM capabilities. Provided live, one on one troubleshooting and solution guidance to help over 6,000 clients around the world navigate various services within the CRM product system and email marketing SaaS platform. Empowered business stakeholders by assisting them in building email and Facebook marketing automation workflows. Identified bugs; tracked and troubleshot API and web-development issues; consolidated feedback for UX and UI improvements; and assisted the product team by amplifying user feature requests. Taught and mentored new team members in the use of Zendesk, custom tools, and empathetic service leadership. Monitored platform stability and escalated emergencies during peak off hours. Leveraged internal security tools, metrics, attention to detail and good judgement to screen new customers for platform compatibility and API access as part of Drip’s deliverability and security teams.

Cupertino, California, Us

Led onboarding and training of sales and technical support employees for the Twin Cities market, ensuring Apple’s commitment to transformative and empathetic service was championed by each new team. Mentored new hires across sales, support, and back-of-house teams long after the onboarding process concluded, and provided store management teams honest and thoughtful feedback into hiring challenges, opportunities, and successes. Led customer facing educational courses and technical support across Apple’s catalogue of hardware, software, and services. Improved resolution times by working collaboratively with internal teams to build new processes and quickly resolve and document issues in order to prevent future occurrences.

Minneapolis, Minnesota, Us

Supported teachers and students at a premier full-stack software engineering bootcamp. Offered empathetic mentorship and instruction to small cohorts of diverse students as they engaged with material at home and in the class room over an 18 week curriculum. Responsibilities included answering questions and supporting lectures, grading student work and guiding cohorts in leadership and community building exercises.

Ensured the quality and usability of a custom CRM application for financial advisors through automated and exploratory bug testing. Furthered my understanding of web development in an agile work environment using C# and ASP.NET (MVC and webforms). Designed and built new front-end components using JavaScript and Kendo UI.

Minneapolis, Minnesota, Us

Contracted model for fashion, commercial, runway, and artistic projects working exclusively with a selective boutique modeling agency. Worked alongside caterers, consistently earning high praise while serving food and beverages with charm, poise, enthusiasm, and attentiveness at premiere fundraising and corporate events. Brought positivity and my drive to exceed expectations to every shoot regardless of size, scope, or compensation. Nurtured professional relationships built on respect, reliability, and shared creative vision with photographers, stylists, and fellow models.

Arden Hills, Minnesota, Us

Worked on a small creative team shooting and editing promotional, documentary, event and green-screen video. Used industry standard software such as Adobe Creative Cloud, Final Cut Pro X, and DaVinci Resolve 12.

Cupertino, California, Us

Worked in a fast-paced, customer service driven, technologies retail environment. Troubleshooting and repairing consumer mobile devices (iPhone, iPad, iOS, AT&T, Verizon, Sprint) through on the floor appointments, and back of house repairs.

Minneapolis, Mn, Us

Gained hands on experience with post-production and telecine equipment (HDCAM SR, D-5/ D-2, DigiBeta), as well as industry standard software (Final Cut Pro 7/X, QuickTime Pro), by digitally archiving Pixel Farm’s video library.

Bachelor'S Degree, Gender Studies, East Asian Studies

Full Stack Engineering Certificate, Computer Software Engineering