T-Mobile has a Solutions Engineering and Management (SEM) group, which supports T-Mobile's customized mobile data solutions. The group uses a comprehensive project management methodology in conjunction with exacting internal standards and standard industry procedures to efficiently implement solutions. The Solutions Engineer (SE) will assist customers in designing wireless data requirements and developing a T-Mobile solution to meet those requirements. The SE coordinates with internal T-Mobile departments to help ensure successful implementation of customer solutions. As a Solutions Engineer, I provide engineering support to sales in Small/Medium Business and Public Sector/Federal accounts. While directly interfacing with customers, I identify solution criteria and perform design work with the purpose of driving customer solution sales. Other job functions include:Facilitates opportunity planning sessions with sales and solutions developed for customers. Participates in customer meetings to uncover opportunities and recommend solutions. Conducts knowledge transfer sessions with sales and customers/organizations on solutions, technologies and industry trends.In my previous role as a Public Sector Account Manager (PSAM's) at Sprint, I balanced multiple workloads over a large geography: - Strategic Account Management - Channel Management: Retail/Indirect for CL/IL programs - New Logo Acquisition / Solutions Sales - Base Management / Expansion / Solutions Sales - RFP Management - Manage Escalations - Public Relations / Marketing Strategy - Solutions Sales - SE / Network TechSprint PSAM's are all tenured, highly skilled account managers and no one in this company knows what is going on in our local market and verticals better than us. Sprint has a new network with faster speeds and better call quality than ever before and has great plans to help entities in the Public Sector space in the most efficient manner possible.
Listed skills include Direct Sales, Wireless, Customer Retention, Solution Selling, and 31 others.