Daniel Serrano, Mba Email & Phone Number

Newark, New Jersey

• Provided excellent customer service by answering questions, providing directions, and assisting riders with their luggage.• Managed to achieve a higher-than-average on-time track records, which included rerouting when necessary to reduce daily transportation delay by 15%.• Operated buses of various sizes from 60 to 120 passengers on a variety of scheduled routes throughout the airport.

Roseland, New Jersey

• Managed caseload of 100 short term disability claims along with meeting all required production, processing time, and quality assurance quotas.• Heavy written and verbal communication with a diverse population of customers, including claimants with physical and mental impairments, physicians, attorneys, benefits representative, healthcare providers, and internal/external clients.• Improved and enforced claims handling efficiencies to speed up claims payments and adjust reserves more effectively.

Jersey City, New Jersey

• Supervised a team of 7 Customer Service Associates and 8 Claim Management Specialist, providing guidance and feedback to ensure high-quality work product that averaged over 97% of one call resolution.• Responded to all type of insurance department, presidential and congressional complaints and escalated telephone calls, while processed claims of up to $750,000.• Improved and enforced claims handling efficiencies to speed up claims payments and adjust reserves more effectively

Master Of Business Administration - Mba, Business General Studies, 3.9

Activities and Societies: Beta Gamma Sigma - Member of The International Business Honor SocietyRelevant Coursework: Ethical Leadership.

Bachelor Of Science - Bs, Leadership And Management, 3.7

Dean's List every semester Magna Cum Laude

Associate In Science - As, Business Administration, 3.6

Activities and Societies: Phi Theta Kappa Honor Society EOF - Education Opportunity Fund ScholarDean's List 2 semesters Cum Laude