Danny Soucy Email & Phone Number

Cambridge, Ontario, Canada

Providing bilingual product support for North American clients using the Solea CO2 Dental Laser.

Cambridge, Ontario, Canada

Customer service representative for servicing car washes.

Mississauga, On

- Manage the technical help desk support team supporting onsite photofinishing labs.- Manage dispatcher duties for field service staff.- Take action on escalated service issues, including procuring parts and working with the technical field management to solve issues to the clients satisfaction.- Assit Technical Director with mobile CSM software testing.

Mississauga, On

•Assist levels one and two technicians on the field with customer support, installation and training service calls. •Perform various technical and marketing development project which include testing of new equipment and software.•Communicate with head office regarding the escalation of technical issues.•Distribution and maintenance of technical reports and documents. •Assist the sales and marketing team in evaluating customers technical needs.•Assist sales personnel with the technical aspect during equipment demonstrations.•Act as sales liaison for French speaking customers.

Mississauga, On

•Lead development team in design and software development of photo kiosk units, including card payment processing for the retail market. I was directly involved in design decisions and software testing. •Assist sales representatives with technical demonstrations of equipment and software.•Responsible for forecasting of equipment and consumable products from various suppliers.•Validate equipment specifications, operational data and technical marketing information through in house testing.•Identify, acquire and manage product, technical and marketing information from head office in Wakayama Japan.•Coordinate and assist with the commercialization of new products in the market. •Coordinate company sponsors trade shows.

Mississauga, On

Reported directly to North American President based in Buena Park, California.• Managed and maintain operations personnel levels, consisting of three supervisors and eight employees based in Ontario and British Columbia.• Managed the inventory and supply of the Ontario and British Columbia warehouses.• Negotiated price schedules with shipping companies for National and International freight.• Managed and directed maintenance, janitorial and facility repair activities as well as negotiated contracts. • Maintained and administered company security program.• Represented management on joint health and safety committee. • Acted as liaison with the corporate IT department for server issues in the Canadian offices.

Mississauga, On

Validated equipment specifications, operational data and technical marketing information, based on original documents provided by head office in Wakayama, Japan for re-distribution to sales and technical staff.• Coordinated and assist with the commercialization of new products.• Integrated third party software applications with Noritsu products. • Coordinated and attended company trade shows. • Developed and implemented curriculum for customer training. • Supervised three administrative technical staff, and three technical training representatives.• Developed and implemented revenue generating national service agreement programs.• Reported service opportunities with corrective actions to National Technical Manager.

Mississauga, On

•Supervise and train technical hotline representatives and dispatchers. •Second level technical support. •Produce and present metrics reports to the National Service Manager. •Maintained 80% service resolution rate. •Maintained 95% of on the ring pick up or call return within one hour of time for voice messages. •Coordinated with Kodak Canada to develop an e-mail feedback system to allow for sub-contracted billing.

Mississauga, On

Conducted electronic, mechanical and software troubleshooting • Provided technical assistance to junior field technicians. • Facilitated part number look up for customers and technicians. • Dispatched field technician to service calls. • Cannibalizing of parts for the operations department. • Promoted from Trainee to Level 1 Technician in April 1993, Level 2 Technician in September 1995, and Senior Level in February 1998.