Danny Trautman Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

· Troubleshooting, maintenance, updating, configuration and testing of various end user hardware and software· Coordination with outside vendors· Identify and resolve service impacting issues· Maintenance of server and network health

Calgary, Canada Area

My duties include logistical management and record keeping of incoming and outgoing parts at the store level, assigning driver routes, organizing daily stock shipments as well as driving purchases directly to our customers shops.

• Windows patch management, imaging and deployment.
• Software packaging and deployment.
• Tier 3 escalation, training and support for the IT Service Desk Analysts.
• R&D of new hardware and software for all departments.

Calgary, Canada Area

Install, troubleshoot and repair various video and phone equipment within Alberta for companies such as Walmart, Tim Hortons and Pet Smart.

• Repair assessment, escalation and after hours dispatch for Bell Canada’s business clients in regards to phones, data and various networked hardware.

• Computer hardware and software support for over 10,000 employees Canada wide.

• Repair assessment and first point of contact for Telus’ top 40 business clients for both phone and networked services.

• UAT, QC and QA tester of various newly developed software for a wide range of companies on a contractual basis.

• Web developer for weekly specials on the tripeze.com web site as well as the customer technical support for use of the web site.

• Assist Telus residential customers with their phone and internet bills.