Danny Tung Email & Phone Number

Markham, ON, CA

173 Dufferin Street Toronto

• Customer Master AnalystEstablished and maintained integrity of core customer data and processes, ensuring business transactions were conducted accurately and timely for internal / external customers.
• Saved $1.5M in inventory loss and $15M in revenue loss by creating fraud prevention program, validating new customers and identifying 60 fraudulent accounts for 2013.
• Ensured knowledge transfer for core and sales team by initiating and establishing new training guidelines, increasing adoption rate while reducing overall training time for onboarding of new hires.
• Created high-level process flow documents, along with to How To documents for business readiness, resulting in more effective training for both cross-departmental training and interdepartmental training, increasing.
• Managed sub-projects’ post-initial launch, Add-On Modules and Release Management projects, ensuring development of UAT testing scripts.
• Evaluated and promoted deployment of online web account activation, reducing new account setup time and improving customer experience.

320 Bay Street, Toronto, Ontario

• Developed and executed QA and UAT testing scripts for system performance and enhancements. Provided weekly and monthly KPI reporting to business leaders in areas of trade and performance overview.
• Increased productivity 50% and reduced investigative inefficiencies 30% by optimizing daily workflows.
• Reduced financial losses 10% by providing daily analysis of account, mitigating potential fraudulent activities or risks.
• Created new training packages, reducing knowledge gap and onboarding cycle time.
• Facilitated in various project teams for system upgrades and conversion, reducing processing time and increasing productivity 30% by upgrading legacy system STEP to LINK meeting current industry standards for printing.