∙ Ensuring accuracy of contracts, all aspects of final transaction, and collecting payment∙ Reconciling contractual errors with internal business teams and external customers∙ Establish SOP for resolving complex vehicle registration and third party dealer buyout scenarios∙ Cross-functional collaboration with internal and external teams to make a vehicle deliverable

∙ Manage expectations and communication from the point of order until delivery for a pipeline of customers∙ Complex problem solving to resolve escalated vehicle condition, financing, logistics, insurance issues

∙ Spearheading and vetting regional marketing activations and researching marketing opportunities ∙ Negotiating with vendors on event venues and logistics∙ Liaise with HQ to ensure consistency, proper execution, and effectiveness of events to support sales needs within brand standards∙ Complete event proposals and post-event ROI reports∙ Maintaining local marketing calendar and assets

∙ Building a sales pipeline by qualifying and capturing leads ∙ Performed delivery day orientations∙ Conducting test drives, consultations and closing orders

∙ Managing the sales, operations, and merchandising of an Apple Shop∙ Reaching sales quotas through effective and smart business planning ∙ Influencing Channel Partner’s business and operations without organizational authority ∙ Managing multiple product categories: iPhone, iPad, Mac, Apple Watch, Accessories ∙ Business planning with store leadership to achieve Apple objectives/sales goals∙ Train sales team and ensure training programs are leveraged∙ Building a community of loyal Apple customers

∙ Owner of sales metrics reporting, channel communications, channel operations, and sales portal in Canada∙ Content writing for newsletters, presentations, web portal, and change management scenarios∙ Optimizing mailing lists through internal and external customer segmentation ∙ Providing guidance for business groups on communication plans and managing communications calendar∙ Curating and managing web portal content to drive behaviour change and content adoption

Managing two consumer electronics retail/rental locations in an airport retail environment.∙ Coaching and identifying knowledge or behavioural gaps of sales floor team∙ Partnering with Store Manager to translate objectives and strategic goals into an executable operations plan∙ Controlling expenses and inventory management