Danny Whitehorne Email & Phone Number

London, United Kingdom

Yoti is a digital identity system where users own their own data and can: - Show their identity online or face to face - Check other people are who they say there are - Ensure people are real people and not 'bots' - Benefit from a audit trails of who they have interacted with.

Bedfont Lakes

Implementation of Vendor Management best practice and processes within the GOI hosting domain.Post contract management of hosting suppliers - Supplier escalations - Operational / SLA management - Contract Renewals - Supplier exits - Risk management

- Management of Supplier & commercial relationships - Identification and development of suppliers- Sub-contracting and risk management- Management of key customer and external relationships via regular review sessions- Supplier management support to business units to meet changing needs - Drive improvements and raise the bar.

- Single point of contact for IT & Hosting Vendor Management- Actively involved in IT Vendor selection process - day-to-day operational relationship management - Ensure processes and procedures with vendors are in place and adhered too- Negotiating and agreeing Service Level Agreements (SLA’s) - Facilitate monthly Service Review Meeting’s - Monitor supplier performance- Apportioning supplier costs to C&W business units- Forecasting vendor/supplier costs to C&W business units against budget

- Based on-site at customer location, single point of contact for IT operations.- Responsible for service support and service delivery within contracted SLA’s- Implement service improvement programs to reduce incidents on the customer’s environment- Chair service reviews meetings with the customers Service Support managers and Head of Service Delivery- Manage implementation of new services into the ‘live’ environments- Negotiating and documenting agreed SLA’s- Management of 3rd party supplier, attend monthly service reviews of supplier performance - Manage a team of service managers, carry out performance reviews and conduct regular 1-2-1’s. providing input into their personal development plans- Provide weekly management reports

Contracted Vis Digital Island

Customers: UBS Warburg. J. Sainsbury’s. - Based on-site at customers location managing on-site engineering team. - Single point of contact for all outsourced services. - Management of proactive maintenance, asset management and value added services. - Relationships management with third party suppliers.- Management of suppliers contracted SLA’s - Call management of on-site engineers and delegation to third party suppliers- Presentation of performance reports and recommendations for areas of improvement

Contracted Via Synstar

Contracted Via Synstar

South East Mobile engineering team delivering to various customersFixed site engineering team based at the following sites.Reuters, Pfizers, Prudential, London Electricity, London Fire Brigade Capita.- Day to day management of mobile and fixed site engineering team totalling 40 engineers- Delivery of contracted hardware ‘break fix’ Service Level Agreements’s to customers - Working with the call centre ensuring all incidents are attended to in a timely and professional manner over 7 x 24 period by the engineering community- Develop and manage an on-call rota for the eng. team - Manage escalations- Manage performance via monthly service reviews

Education record

Distinction

Advanced Diploma

Chartered Institute Of Purchasing & Supply (Cips) Advanced Diploma

It Infrastructure Library (Itil) Managers Certificate In It Service Management

Prince2 Project Management Foundation Certificate

Diploma In Management Studies

Business Management