Danny Whitehorne Email and Phone Number
Danny Whitehorne work email
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Danny Whitehorne personal email
Danny Whitehorne phone numbers
Danny Whitehorne is a Commercial Director - Age-Restricted Retail and Content at Yoti at Yoti Ltd. He possess expertise in change management, vendor management, itil, service delivery, managed services and 18 more skills. He is proficient in English. Colleagues describe him as "Danny was the dedicated IT Serice Manager when FT hosted with Digisle Island. Danny's dedication and detailed approach to managing issues meant issues were always resolved and hardly ever repeated. He gave us 100% dedication in hos role to the FT." and "Danny is a professional Customer Service Manager who was able to successfully manage customer and business expectations in line with the delivery of the operational service. Danny was my preferred choice of a Customer Service Manager for my major customers. He was also able to identify new business opportunities for Synstar and ensure that the resources were in place to help Synstar win additional business."
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Commercial Director - Age-Restricted Retail And ContentYoti Ltd Sep 2019 - Present -
Business DevelopmentYoti Jul 2015 - PresentLondon, United KingdomYoti is a digital identity system where users own their own data and can: - Show their identity online or face to face - Check other people are who they say there are - Ensure people are real people and not 'bots' - Benefit from a audit trails of who they have interacted with.
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Sourcing & Vendor ManagerBp International Ltd Feb 2008 - Jun 2015Bedfont LakesImplementation of Vendor Management best practice and processes within the GOI hosting domain.Post contract management of hosting suppliers - Supplier escalations - Operational / SLA management - Contract Renewals - Supplier exits - Risk management -
Procurement Category ManagerCable & Wireless Communications Dec 2006 - Feb 2008- Management of Supplier & commercial relationships - Identification and development of suppliers- Sub-contracting and risk management- Management of key customer and external relationships via regular review sessions- Supplier management support to business units to meet changing needs - Drive improvements and raise the bar. -
Vendor ManagerCable & Wireless Communications Apr 2003 - Dec 2006- Single point of contact for IT & Hosting Vendor Management- Actively involved in IT Vendor selection process - day-to-day operational relationship management - Ensure processes and procedures with vendors are in place and adhered too- Negotiating and agreeing Service Level Agreements (SLA’s) - Facilitate monthly Service Review Meeting’s - Monitor supplier performance- Apportioning supplier costs to C&W business units- Forecasting vendor/supplier costs to C&W business units against budget
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Dedicated Service Manager Hosting Services Based At Financial Times (Ft.Com)Digital Island Aug 2001 - Apr 2003- Based on-site at customer location, single point of contact for IT operations.- Responsible for service support and service delivery within contracted SLA’s- Implement service improvement programs to reduce incidents on the customer’s environment- Chair service reviews meetings with the customers Service Support managers and Head of Service Delivery- Manage implementation of new services into the ‘live’ environments- Negotiating and documenting agreed SLA’s- Management of 3rd party supplier, attend monthly service reviews of supplier performance - Manage a team of service managers, carry out performance reviews and conduct regular 1-2-1’s. providing input into their personal development plans- Provide weekly management reports
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Dedicated Service ManagerFinancial Times Aug 2001 - Apr 2003Contracted Vis Digital Island -
Customer Service Manager ‘Managed Services’Synstar Computer Services Oct 1999 - Apr 2001Customers: UBS Warburg. J. Sainsbury’s. - Based on-site at customers location managing on-site engineering team. - Single point of contact for all outsourced services. - Management of proactive maintenance, asset management and value added services. - Relationships management with third party suppliers.- Management of suppliers contracted SLA’s - Call management of on-site engineers and delegation to third party suppliers- Presentation of performance reports and recommendations for areas of improvement -
Customer Service Manager ' Managed Services'Ubs Apr 2000 - Mar 2001Contracted Via Synstar -
Customer Service Manager 'Managed Services'J Sainsbury Plc Oct 1999 - Apr 2000Contracted Via Synstar
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Customer Service Area ManagerGranada Computer Services Apr 1995 - Oct 1999South East Mobile engineering team delivering to various customersFixed site engineering team based at the following sites.Reuters, Pfizers, Prudential, London Electricity, London Fire Brigade Capita.- Day to day management of mobile and fixed site engineering team totalling 40 engineers- Delivery of contracted hardware ‘break fix’ Service Level Agreements’s to customers - Working with the call centre ensuring all incidents are attended to in a timely and professional manner over 7 x 24 period by the engineering community- Develop and manage an on-call rota for the eng. team - Manage escalations- Manage performance via monthly service reviews
Danny Whitehorne Skills
Danny Whitehorne Education Details
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Itil V3 Manager'S Certificate -
Cips Vendor Management Accredited AwardDistinction
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Chartered Institute Of Purchasing & Supply (Cips)Advanced Diploma
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Chartered Institute Of Purchasing & Supply (Cips)Chartered Institute Of Purchasing & Supply (Cips) Advanced Diploma
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It Infrastructure Library (Itil)It Infrastructure Library (Itil) Managers Certificate In It Service Management
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Prince2 Project ManagementPrince2 Project Management Foundation Certificate
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Diploma In Management Studies
Frequently Asked Questions about Danny Whitehorne
What company does Danny Whitehorne work for?
Danny Whitehorne works for Yoti Ltd
What is Danny Whitehorne's role at the current company?
Danny Whitehorne's current role is Commercial Director - Age-Restricted Retail and Content at Yoti.
What is Danny Whitehorne's email address?
Danny Whitehorne's email address is d.****@****net.com
What is Danny Whitehorne's direct phone number?
Danny Whitehorne's direct phone number is (771)-554*****
What schools did Danny Whitehorne attend?
Danny Whitehorne attended Itil V3 Manager's Certificate, Cips Vendor Management Accredited Award, Chartered Institute Of Purchasing & Supply (Cips), Chartered Institute Of Purchasing & Supply (Cips), It Infrastructure Library (Itil), Prince2 Project Management, Kingston University.
What skills is Danny Whitehorne known for?
Danny Whitehorne has skills like Change Management, Vendor Management, Itil, Service Delivery, Managed Services, Outsourcing, It Service Management, It Strategy, Management, It Operations, Data Center, Stakeholder Management.
Who are Danny Whitehorne's colleagues?
Danny Whitehorne's colleagues are Hemanth Kumar H, Shanika Weerasinghe, Pooja Manjunath, Vaishnavi Gavate, Vinuth Kumar V, Karen Annamma I, Abhishek Bisht.
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