Reporting to the Head of IT, predominantly focused on the internal IT platform & additionally heading uptechnical integration work in relation to business acquisitions. I have created a platform that is surrounded byexcellent governance and control. ○ Designed and implemented six figure cost data centre operations.○ Working with stakeholders to create a vision & strategy which is aligned to the goals of the business.○ Working with the transformation team implementing technical solutions & takingresponsibility for the technical delivery of the user experience.○ Support for 250 users geographically dispersed across the country.○ Hybrid Office 365/Azure on-premise environment.○ Onboard two acquisitions a year.○ Implement and maintain an ever changing multi site, multi network infrastructure.○ Thinking strategically to ensure the IT platform is always to take advantage of emerging technology.○ Created a first class support offering to meet the demands of an ever growing organisation.○ Create and maintain a suite of support documentation for the IT platform.○ Protect business technology assets & ensuring the technology platform is resistant to attack & is securely backed up & recoverable in the event of a disaster.○ Asset auditing, LAN sweeper deployment and process.○ Complete annual Cyber Essentials accreditation in addition to full internal and external penetrationtesting.○ Annual five figure Microsoft licensing review.○ Manage and maintain supplier relationships.I additionally provide support and service to my colleagues working MSP functions, including fault escalation,solution design and general advice to the Head of IT & the external IT MSP offering.

I worked as a support engineer on the MSP frontline, eventually stepping into a senior position offering supportand guidance to my colleagues and eventually leading the IT support MSP help desk function for the business.○ Developing and running a customer facing support desk.○ Technically leading & Providing End of Line to and On-site support to SME (10-50+ staff) businesses(Customers) based nationally.○ Managing and monitoring customer Server 2012 / 2008 /2003 environments..○ Exchange 2013 / 2010 / 2007 / 2003 technologies○ Application Servers, Web Servers, File Servers, Backup Solutions, Antivirus Solutions - UpdateSchedules, Print Services and more.○ Working with 3rd party software providers on product specific fault resolution.○ Management of customers managed network equipment including installation anddeployment & required future configuration changes.○ Providing internal management and maintenance under the IT manager to our own internal ITinfrastructure.○ Consisting of Three sites, management of over 20 VM’s employing various third party andMicrosoft technologies.○ Engaging with other areas of the business such as Telecoms and Fixed line services to providesolutions.○ Interviewing potential new candidates, qualifying their experience and ensuring theirsuitability.Providing technical leadership to junior members of the team MSP solution design fordelivery to paying customers.

Providing technology support for SME size businesses, delivering BAU customer service to keep businesses operational. Creating and delivering good customer service process and practices.