Daniel Ocasio Email & Phone Number

New York, Ny, Us

Bronx, Ny, Us

Urban Health Plan is a not-for-profit system of federally qualified health centers (FQHCs), school-based health centers, and three part-time clinics located in New York City’s South Bronx, Corona, Queens and Central Harlem neighborhoods. Founded in 1974, Urban Health Plan provides primary care, specialty, diagnostic and support services to the community. The Senior Director Patient Services, provides continuity of patient care services including Patient Call/Contact Center, Referrals, Tracking, Ordered Services Center, and the Preferred Provider Network. These Centers enhance the Urban Health Plan Quality Assurance efforts and meet the commitment as a Patient Centered Medical Home (PCMH). The Senior Director supports a team-based approach to assure interaction between patients and health care teams in order to achieve the highest delivery of care and is responsible for strategies to enhance the patient experience and to create tactics to measure progress. Responsibilities include; direct and coordinates the development, administration, and operation of the Patient Services Team including quality customer service. Evaluate services effectiveness and recommend restructuring strategies to ensure compliance with regulations, and to meet the needs of the patients. Responsible for the design, execution and effectiveness of a system of internal controls which provide reasonable assurance that operations are effective and efficient, and assure that policies and procedures are being followed. Supervise the services delivered by the Patient Services Centers for an accurate assessment of patient needs, and referral/linkage of plan members. Assume team-based approach to ensure highest delivery of care outcomes.

Key-impact executive player delivering on a culture and operational transformation strategy including improved patient experience and operational efficiency. Designed and scaled successful operational programs, aligned with company vision. Launched capital improvement program to expand multiple clinical departments forecasted to spur a 47% growth. Advised on selection, onboarded and lead construction vendors and created efficiencies throughout process. Expanded, improved quality and led innovation in care delivery programs achieving improved patient experience and increased operational efficiency. Invested 5.3 million in capital improvements, innovative technology and creation of increased clinical capacity. Streamline all operations, procurement and new product implementations improving bottom line revenue by 21%. Developed and deployed comprehensive restructuring plans resulting in staffing improvements and increased end user problem resolution over two years. Partner with business unit leadership to establish strategic visions, operational objectives, and policies and procedures ensuring compliance with state laws including NYSDOH, OCDOH, HRSA, OSHA, HIPAA, and HITECH. Direct the development and implementation of operational work processes and systems with oversight for all departments enabling improved communication and patient satisfaction. Responsible for direct oversight and management of security, IT, facilities, cultural diversity training, supply chain management, OSHA, safety, emergency preparedness and purchasing functions including the development of policy and procedures and fiscal responsibility for a 3.4 million operating budget.

Shelton, Ct, Us

Responsible for direct oversight and management of security service contracts covering over 6,000 billable hours per week. Monitor overall profit and loss, manage direct labor and overtime for upwards of two hundred employees. Responsible for day-to-day operations to include, business development, human resources, training, employee development, NY regulatory compliance, scheduling, dispatch, payroll, accounts receivable, uniforms, operational and supervisory support. Serve as company liaison with client contacts to manage problem resolution, quality control, and continual relationship building. Responsible for business development and directly involved in company sales initiatives including proposal generation, sales presentations, and new business starts. Company liaison with local law enforcement and emergency management agencies. Develop procedures, and life safety plans for a varied client base including Fortune 100 and 500 corporations, hospitals, pharmaceutical companies, colleges, class “A” office buildings, property management firms, high-end residential communities, utility companies, and both local and state level municipal buildings. Development and analysis of industry’s competitive landscape, market requirements, and pricing. High level of customer interaction at the executive and decision making role in deal negotiations. Development and implementation of strategic processes and methods to ensure customer retention and referrals. Created and managed proactive client retention strategies designed to strengthen partnerships resulting in additional business and client retention.

Oversaw all operational aspects of the medical center, ensuring quality, employee development and contribution, revenue growth, excellent patient service and legal compliance. Managed all hospital grant projects. Grants supported innovative hospital programs to improve quality of care and to redesign health service delivery. Responsible for all independent projects set forth by President/CEO. Supervised the development and implementation of all clinical/non-clinical service contracts including security, engineering, janitorial, food service, and clinical specialty services which resulted in reduction of operating costs of approximately 6% over 3 years. Initiated and managed new operational initiatives, including the development of a new state-of-the-art Emergency Room, Sleep Study Clinic, In-Vitro Fertilization Center, Diabetic Foot Care Center, Hyperbaric Wound Care Program, and a Pediatric Surgical Program. Conducted all executive level research, internal audits and investigations.

Spearheaded extensive analysis of existing HR organization and developed plan to update policies, procedures, services, programs and day-to-day operations. Conceived, developed and implemented new series of HR programs and services, including comprehensive management and employee training and incentive programs. Reduced operational costs by 9% by adjusting staffing levels to meet operational requirements while maintaining a high degree of patient service and satisfaction. Advised and assisted departmental managers on interpretation and administration of personnel policies and programs. Managed all union negotiations and ensured that all bargaining unit concerns were managed in accordance with hospital operational requirements. Managed employee relations, hiring, training, and performance appraisal programs. Monitored adherence to safety, fire, infection control policies and procedures as well as continuous quality improvement to conform to all State and JCAHO guidelines.

Conducted operational delivery of therapeutic services in over 100 community-based clinics. Ensured that all programs and clinical services were delivered and operated in full compliance with all regulatory and statutory requirements including Medicaid, Medicare, DOH, JCAHO, and OMRDD. Recommended operational and compliance improvements.

Bronx, Ny, Us

Managed all aspects of residence including the development of educational programs for the clients and staff, implementing and managing budgets, human resources and operations.

Ms, Healthcare Administration

Ba, Human Relations