As Director of Information Security and IT Operations, I lead strategic initiatives to safeguard enterprise infrastructure, ensuring robust cybersecurity protocols and efficient IT operations. With a focus on mitigating risks, driving operational excellence, and implementing industry-leading security frameworks, I support business growth while protecting critical assets. My experience spans software development, incident response, IT governance, and compliance, delivering secure, scalable solutions that align with organizational goals.

Implemented ITIL processes within the maintenance phase of the project, while continuing to provide the client with requested enhancements ($12M in T&M a year with four 1-year options for renewal). Assumed leadership responsibility for software delivery services for the flagship deployment of the enterprise RITE 2.0 Back Office System project to the Harris County Toll Road Authority (HCTRA). Oversaw the design, development, and integration project life cycle, and established Information Technology. Conducted weekly operation communications meeting with senior company executives and board of directors on program status. Advised executive leadership on technical direction and focus for the next generation of company software development. Successfully introduced and implemented next-generation software for multiple environments, both for internal and client use. Managed a team of over 100 members, both onshore and offshore. Introduced application lifecycle management practices that reduced software reopening of defects from 50% to 5%. Integrated over 30 interfaces (financial and roadside) for both production and pre-production environments.

Leading Application Services for IT organization of a high-growth, services-based network marketing organization. Optimizing information technology to lower costs and simplify technology systems. Accountability for application development, project management, business analysis, career development/mentoring and vendor management. Responsibility for an annual budget of $6M and cross-functional team of 11 resources.• Drove maturation of vendor management functions with over 75 partners, 5 of those being strategic. Initiated vendor management processes around quarterly business reviews, contract management efforts, metric capture and analysis driving continuous improvement.• Directed IT organizational redesign to more effectively deliver business projects and align to business requirements. Recruited new talent and provided direction to existing talent.• Established relationships with department heads of the company provided them with clear delineation of roles and responsibilities of IT, increasing transparency between the departments for better requirements gathering and business process clarity.• Initiated application rationalization for the IT department, identifying several software applications (and multiple versions of the same software) and working to collapse those down into a single instance, where possible.• Established an ITIL based application maintenance team with a primary focus on failure mode analysis, separation of duties, continuous improvement, change management and root cause analysis.

Capgemini Energy LP is a business services company that delivers deep industry knowledge and technology leverage to energy companies through collaboration and scalability, allowing its customers to focus on their core business while reducing their operating costs. A new company formed by Capgemini and TXU in May 2004, Capgemini Energy provides transformation services and is dedicated to delivering lasting results by sharing business and technology insights and delivery expertise.• Technical Manager responsible for multiple SLA’s with TXUEnergy including www.txu.com and www.txuebill.com.• Managed to increase SLA application availablity by 75% more then the quarter prior to my arrival.• Managed a daylight saving time project across multiple service lines to ensure mission critical applications properly process millions of daily transactions after the new DST schedule.• Proper resource management resulted in a monthly reduction by a factor of $40,000.

SSA Global provides Customer Relationship Management (CRM) to optimize your interactions with customers. SSA Global’s product’s improves the entire prospect-to-cash business process with vital back-office and cross-enterprise integrations at the lowest total cost of ownership.• Determine business requirements and drivers for solutions, in order to provide a quick return on investment for clients. Architect a technological and process-driven solution based on business requirements. Provide a high-level technical design for the engineering team and follow the project through its delivery. The key goals are to provide a more detailed specification and design to the engineering team -- involving them as little as possible in the early parts of the project cycle - and to ensure that the overall solution is fully integrated.• Created Online prototype of an Interactive Advisor application for USAA.• Troubleshooting client installation of CRM software.

AnywhereYouGo was the largest independent community of wireless application developers. The AnywhereYouGo web site provided industry and product news, developer tools and resources, industry reports, online application testing, directories of developers and applications, training and tutorials, and discussion groups covering wireless application development.. Hewlett Packard• System level design of online wireless Internet testing facility• Rework of preexisting Internet testing tool to provide accurate reports• Live site maintenance for HP acquired site, AnywhereYouGo.com• Worked with corporate holding company, Brience, and HP's merger and acquisition team to transfer AnywhereYouGo.com software and hardware AnywhereYouGo.com• System level design of online wireless Internet testing facility site• Managed technical personnel on website projects• Provided technical documentation, tutorials, and content for the site

Software Developer III (April 1997 – July 1999)CTNS, formerly Tandem Computers, is a provider of software, hardware, and high-volume transaction processing for businesses in the telecommunications and finance industries. As a software designer, I assumed a contributing role in development of the SS7 front-end to the S-series Himalaya switch.• Created a new front-end, the SWAN interface, which is based on the MC68360 QUICC chip. Our efforts enhanced the efficiency and capacity from the previous product• Contributed to the development of the next generation front-end. This board is based on the MP860 architecture• Experienced with Q.781 SS7 level 2 protocols, Diab and Microtec cross-compilers, INET and MGTS test equipment

Raytheon provides the MDS-1 (Multiconferencing Digital Switch), a digital teleconferencing switching system tailored for government and commercial applications requiring large-scale conferencing of local and remote conferences.• UNIX/C programmer for the Multiconferencing Digital Switch (MDS-1) software group• Wind River VxWorks experience includes call processing programming and embedded systems programming on proprietary MDS interface boards• Responsible for maintenance of existing MDS software releases