Dan 'Coach' Pacleb Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nv

Las Vegas, Nevada, United States

Nevada, Hawaii

Recruited to establish national insurance company's presence in Nevada. Completed industry education and licensing requirements, fulfilled company sales and business development training requirements. Identified market opportunities, presented strategy to senior management, and executed plan to grow company. Performed product analysis, comparing our features, financial benefits and services to competition. Developed customer specific presentations, leveraging product features and services to competition. Priorities included individual sales, agent recruiting, training, and sales team support. Licensed in Nevada, California, and Hawaii.

City Hall, Las Vegas

Managed communications projects and day-to-day service/support activities regarding voice, data, video, wireless communications technologies utilized by the City of Las Vegas. Contributed to the development of division budget, organizational goals and objectives, process development, policy and procedure development, team training/organizational development. Represented City of Las Vegas, IT Communications on inter-governmental committees regarding communications projects and services, in support of Homeland Security and Clark County disaster support initiatives.• Project Management • Service and Support Coordination• Telecommunications/Construction Coordinator• Process Development

Las Vegas, Nevada Area

Directed a 45 member department, overseeing the operations and support of enterprise-wide voice and data communications, storage, processing, and production technologies (main campus, 21 satellite locations) for the largest health care facility (600+ bed hospital, 4,500 employees, 300,000+ patients annually) in the Southwestern United States. Aligned IT service and support efforts with UMC departmental operational needs. Duties included project management, problem management, budget development, organizational goals and objectives, process improvement, policy and procedure development, and organizational development/training. • Help Desk• Desktop Support• Computer Operations• Server Support• Network Support• Telecommunications Support• PBX Operations• Asset ManagementTraining - ITIL Fundamentals, PMI

Las Vegas, Nv

Directed the efforts of a 30-member team responsible for providing computer support to over 1,700 employees of the Las Vegas Valley Water District, Southern Nevada Water Authority, and the Southern Nevada Water System in 4 regional locations. Re-engineered IT support process, adopting a 3-tired support strategy, improving delivery and quality of service.Improved technology acquisition system, management of the technology customer-training program, and the technology assets (hardware/software) life cycle management system.• Help Desk• Desktop Support• Systems Support• Technical Training

Henderson, Nv

Managed day-to-day service and support operations, responsible for over 1,800 customers throughout the greater Las Vegas area. Initiated the re-engineering of existing business processes, restructuring of customer service delivery strategy, internal technician training and certification program, and project management of office automation technologies.Projects and Programs• Organizational Development Program• Definition of Service Level Agreements • Customer Relations Management (ARS Remedy)• Web Site Development/Intranet (Lotus Notes)• Enterprise Resource Planning system implementation (OMD)• Office Network Design and Implementation (NT/UNIX)

Shady Grove, Pa

Developed and managed network, desktop, and help desk support strategy, team training program, and 7 X 24 operations. Re-engineered the acquisition and service/support delivery processes. Managed projects impacting enterprise-wide communications, desktop and mobile computer upgrades.Promoted to direct computer operations resources at 3 international sites. Led the development and delivery of a 3-tiered Problem Management process to 4,500 worldwide users, leveraging the talents of 50 IT professionals, development of the Remedy ARS problem management system, and Lotus Notes collaborative communications capabilities.Training - IT Support Management, HDI Operations, HDI Manager, ARS Remedy Administration

Pennsylvania,Hawaii,Washington Dc,Okinawa,Colorado,Southkorea,North Dakota,Texas

Attained “expert” levels of training and certification on multiple systems, wide-area communications/circuit maintenance, and information security. TS/SCI Clearance.Roles and Responsibilities• Shift Supervisor• Systems Monitor• Inventory Control• Security Manager• Tape Librarian• Production Control• Quality Assurance• RJETs Coordinator