Samuel John Daniel Paculan Email & Phone Number

Metro Manila, Philippines

Manila, National Capital Region, Philippines

Manila, National Capital Region, Philippines

- Manages between 70 and 90 accounts worth around $1M- Being in a start-up company, I am actively involved in the improvement of current processes in customer handling and internal controls.- Conducts Business Reviews with the customers (usually owners and C-Level executives) discussing their platform usage and how to better utilize Workstream across their locations.

Makati, National Capital Region, Philippines

As a Customer Success Manager, my responsibilites include:- responding to customer queries, requests, and even complaints- negotiating with customers on their subscription's renewal and meeting Annual Quota targets for the same- uncovering and closing upsell opportunities- managing cases efficiently, from its creation to its delivery- ensuring customers are able to fully leverage on the GovWIn IQ platform through demos, training, and periodic updates- conducting Quarterly Business Reviews with C-level Executives to make sure our solutions are aligned with their needs and expectations- preparing Customer Success Plans for all of my accounts, which number anywhere between 150-200 customers on any given year.Within Deltek, I have also been tasked to:- conduct UAT testing for Salesforce updates- onboard and train newly hired team members- speak about account management best practices during our annual Sales Kickoff- be the Makati Team's POC for competitive intelligence.

Makati City

As an Account Manager, my responsibilities include:- Excellent account management through collaborative engagements and partnerships with NetSuite customers- Consultative planning with our customers in growing their business within the NetSuite ecosystem- Developing sales pipelines from existing customers and converting these to actual sales- Sales pitch campaigns planning and execution- Maintaining business relationships with customers to ensure continued business with themEXPERIENCES GAINED:- Sales- Account Management- Campaign Planning and Execution

Makati City

Citibank Tower, Makati City

As a Junior Officer part of the Full Suite Implementation Team, my responsibilities include:- Implementation of a new financial system in Citibank, particularly for China and partly for Singapore and India- Testing of the new financial system, its managerial and financial reports, and its eventual implementation in production- Gathering, compilation, and reconciliation of the local BRD, as well as the coordination of these with the team designing the new system, aligning them with global banking regulations- Weekly meetings with C-Level executives of the bank from the countries we were implementing in- Training of end-users as well as of a team that would then train othersEXPERIENCES GAINED:- Project Management- Systems Testing- Training of User Groups- Financial and Managerial Reporting

Makati

As part of the Pioneer Manila team, and as its Credit Analyst and Loans Specialist, my responsibilities include:- Helped prepare the opening of the bank’s first branch in Metropolitan Manila- Handled the entire credit process for the bank involving: > Credit Risk and Client Background Investigation > The release and maintenance of loans valued at more than US$1M- Marketed the bank’s various loan and deposit products- Oversaw market development- Helped designed a new process which sped up the bank’s loan releaseEXPERIENCES GAINED:- Financial Statements Analysis- Product Presentation and Business Representation