-Build software tools to automate second tier support tasks -Investigate, triage, document and solve for bugs across internal software applications using tools like Splunk, Honeybadger and New Relic-Pair with other engineers across teams to find software solutions and resolve technical debt-Organize and oversee a bi-weekly backend engineering round table where engineers across teams suggest, discuss & implement engineering practices for Trunk Club-Work with stakeholders to identify common issues and drive solutions upstream-Create and maintain technical documentation-Translate technology concepts into business language for end users and vice versa-Define/cultivate best practices within the Application Operations team-Handle company-wide communications during emergencies

Application Operations provides technical troubleshooting for Trunk Club employees, supports internal tools and products, advocates for data integrity, and drives solutions for the business.-Monitor queues, maintain SLAs, and own incidents end-to-end-Work with stakeholders to identify common issues and drive solutions upstream-Create and Maintain technical documentation-Translate technology concepts into business language for end users and vice versa-Perform QA manual regression testing and bug documentation-Engage Engineering teams with discretion and with a clear escalation strategy-Operate in a cross-functional environment, remaining focused on established priorities

Trunk Club was started to solve a simple problem – shopping for clothes in stores or online just doesn’t work for most guys. It’s overwhelming, inconvenient, and takes way too much time. We combine top brands, expert service, and unparalleled convenience to deliver a highly personalized experience that helps guys look their best and saves them time.-Facilitate exceptional and efficient support to customers and company sales team.-Assist members with logistics, billing, and overall experience.-Collaborate with all departments of the company to ensure all aspects of operations run smoothly.-Monitor and manage customer-facing channels such as general inboxes, phone calls and chat software.

-Provided administrative support to staff members in a fast paced real estate environment.-Assisted brokers with real estate needs including but not limited to: listing properties on MLS, assembling property listings and closings, creating brochures and other advertisements for properties.-Responded to, screened and directed phone calls through the appropriate channels in a timely courteous manner. -Utilized Microsoft office specifically Outlook, Excel, and Word.-Greeted visitors with a positive welcoming attitude.

-Coached and developed 5 students cognitive functioning in one on one sessions-Improved students’ skills in attention, visual and auditory processing, working, short and long term memory, visualization, sensory motor integration, saccadic fixation, and comprehension -Facilitated and motivated the students’ ability to accomplish their academic and personal goals -Managed their progress by quantitatively tracking their improvement to guarantee succession in needed categories of cognitive function.

-Developed and designed strategy for two research studies in the field of cognitive psychology-Collected and analyzed data from an average of 50 surveys a week-Conferred with a small group on topics beneficial to the studies