Dan Parker, Mba Email & Phone Number

Texas, United States

Dallas, Texas, United States

• Identify key stakeholders and develop communication plan• Liaison between stakeholders and software development teams• Develop, communicate, and track project plans, ensuring deliverables align with key business requirements• Identify and track key milestones and deliverables• Identify and communicate project risks and dependencies, and develop remediation plans• Ensure change control process is executed throughout the project• Regularly review policies and procedures to identify and remediate gaps• Track and document incremental releases ensuring compliance with policies and procedures• Act as Subject Matter Expert (SME) to senior stakeholders• Communicate with quality control reviewers and auditors, addressing any concerns or findings.In this project management role, I am part of the Business Architecture team in Citi’s Operations & Technology division. Our projects address innovations and improvements affecting the firm’s global use of data technology on the enterprise level. Our stakeholders are senior leadership and engage with both audit and regulatory agencies.

Dallas, Texas, United States

• Guide teams in defining requirements for new projects• Develop and document project plans to achieve defined goals and objectives• Manage projects by coordinating resources and timelines for multiple global teams and businesses• Monitor project progress to identify challenges and evaluate risks• Communicate challenges, risks, and accomplishments to senior management and stakeholders• Maintain quality service by enforcing company policies and standards• Lead meetings and technical work sessions with multiple global teams and businessesThis project management role worked with the global network production operations teams. The projects covered systems upgrades, development of innovative solutions for optimizing performance, automating manual activities, and addressing software end-of-life concerns.

Dallas, Texas, United States

• Monitor software application service performance and delivery across Citi’s businesses;• Build and maintain internal client relationships;• Help resolve issues and implement lasting changes which improve service performance • Provide strategic leadership and guidance for service performance;• Develop the vision and implement a plan for future improvements to business-critical applications;Service Level Management is an integral part of Citi’s Production Operations. Production Operations provides the single point from which Citi continually monitors infrastructure and application services, leads major incident response and executes routine, operational tasks. This function drives the execution of service standard procedures, identifying opportunities for improved stakeholder experience while maintaining the daily operations of the business.

Irving, Texas

Citibank Global NOC• Implemented planned and preventative maintenance on routers, switches, load balancers, and other infrastructure devices on the Citi global network• Performed routine configuration changes to network devices• Implemented security lockdowns of device deployments• Corrected issues on devices following automated network policy compliance scans• Updated Citi’s database of network equipment to reflect equipment deployments and decommissions• Performed quality assessment on equipment deployment, correcting issues as discovered• Added, modified, and removed DNS records• Serviced an average of 15-30 tickets per shift for a total of over 5500 tickets

Keller, Texas

(full-scale website design, graphics and printing company)• Provided full-service IT support for clients• Designed and developed content management system websites• Deployed and managed dedicated webservers• Produced and directed live-event webcasting• Created logos and custom graphics• Performed layout and design for print media• Managed office hiring and staffing• Conducted sales and marketing strategies• Managed client services

Carrollton, Texas

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts (B.A.) In Communications, Journalism/Mass Communications

Certicate In Cisco Support, Computer And Information Sciences And Support Services, 3.4 Gpa

CISCO NETWORKING ACADEMY PROGRAM • CCNA 1: Introduction to Networks • CCNA 2: Routing & Switching Essentials • CCNA 3: Scaling Networks •.