The Service Delivery Manager for the Appellate Courts is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring the Judicial Information Services Department (JISD) is committed to the continual improvement of systems and system-related processes that impact the Appellate Courts. This position will ensure the ongoing operation and support of technology for the Supreme Judicial Court, the Appeals Court, and the Board of Bar Examiners.

Overseeing ITSM, MS365 Administration, IT Helpdesk, Desktop Support, Classroom and Media Services, HyFlex Technology development and implementation, Continual Improvement