Dan Peake Email & Phone Number

Stockton-On-Tees, Gb

Microsoft 365/Azure - Managing Microsoft Azure & Office 365 including Conditional Access, Azure AD Connect, Exchange Online/Hybrid, SharePoint, TeamsCloud - Experience with Azure public and private cloudVirtualisation - Maintaining and updating VMware vSphere and Hyper-V environments, including replication and failoverVOIP - Experience supporting Mitel, Gamma, Skype/Teams VOIP systemsSecurity - Experience with MDM, MFA, Email Filtering and antivirus solutions.Windows Server - Installation and configurationRemote Desktop Services - Experience supporting and troubleshooting RDSNetworking - Network troubleshooting, DNS, DHCPEndpoint Support - Experience with Windows desktop, application, tablet and mobile device supportSoft Skills - Effective communication; methodical approach to diagnosis and documentation; independent research; organisation and prioritisation

Macclesfield, Cheshire, Gb

Principal Responsibilities:• To assist the UK IT Site Lead of the local site in the management of the Company’s IT services, providing support and operational services. Veeam, vSphere, Ubquiti Unifi, DFSr, DFSn, M365, Azure, Exchange on-prem, AD, NetVault, NetApp, Mitel, Linux, WSUS, DNS, DHCP, Waters Connect.• To troubleshoot and rectify problems within the IT infrastructure and IT system applications. Providing 3rd line support and acting as the escalation point for technical problems & new technologies. Being a senior point of contact during emergency situations and also for communications to the wider business about planned outages, changes etc and negotiation downtime windows to perform these operations.• To evaluate and implement new technology for IT progression but also to implement new Lab technologies and systems.• To provide support and guidance to other junior departmental members and peers.Main duties/Specific Responsibilities:• To support the users of the IT services in the use of those services. Services defined as anything from a PC for a new starter, VPN or more in depth services such as our recently rolled out Waters Connect System for our Mass Spec instruments.• To fulfil a project team member/team leader role in the evaluation and implementation of new technology and applications.• Train users of the IT services in the use of those services • To provide in-depth problem solving skills with respect to workstations, Servers and the network.• To perform system operations as specified by the Management of the I.T. department• To maintain proper records of the work carried out and to report on such work as required.• To provide at appropriate intervals feedback on the work in progress to those concerned.• To be proactive in improving his/her ability in such a way as to contribute to the success of the I.T. Department by the acquisition and application of new and appropriate skills.

Macclesfield, Cheshire, Gb

Safety, Health & Environment Committee Chairperson.Develop and implement safety policies and procedures that comply with local and Country/Company wide regulations.Ensure that all safety equipment is in good working order.Develop corrective action plans to address identified hazards.Work with management to develop emergency response plans.Ensure compliance with all environmental, country and company regulations.

Macclesfield, Cheshire, Gb

Primary Duties: To assist the UK Site Lead in the management of the Company’s IT services; in particular providing support and operational services. To have primary responsibility for the Operations of the IT Services and the troubleshooting of those Operations To participant in project work. To implement new systems and Applications as directed by the Management To identify new functionality or improvements to existing functionality for the Operation and Support Services. To provide first line Operational and Support services General Responsibilities: To maintain proper records of the work carried out and to report on such work as required. Train users of the IT services in the use of those services To provide at appropriate intervals feedback on the work in progress to those concerned. To be proactive in improving my ability in such a way as to contribute to the success of the I.T. Department by the acquisition and application of new and appropriate skills. To understand and adhere to the relevant aspects of the Company’s and the I.T. Department’s procedures (in particular the Company’s Health and Safety policy and relevant GxP policies). To understand and ensure the confidentiality of any information brought to his/her attention during the performance of work. To undertake the duties outlined above and other duties as directed by the I.T. Department Management and from time to time carry out any additional tasks as may be required to support the Company’s progress.

London, London, Gb

Provide a support service to internal and external customers.Investigate, diagnose and resolve customer queries and advanced technical issues.Follows a methodical approach to investigations.Handle the management and escalation of calls in line with service level agreements.Liaise with third parties on customer hardware & software faults.Develop detailed product knowledge and skill sets to enhance familiarity with Civica’s products and solutions.Provide assistance to the Senior Product Support Technician with the management of change control procedures.Provide assistance to the Service Delivery team with the implementation of customer projects.

Full IT responsibility for three turbine engine component manufacturing facilities (two in the UK and one in Mexico) and a precision tool design and make facility in the UK. The four facilities have 400 employees and generate $100M+ in annual revenue. Responsible for actively managing the relationships with nominated customers to identify concerns, opportunities and improvements. Installing and upgrading bespoke software with an excellent technical understanding using ITIL Framework.Understanding established internal operating practices and procedures. Delivering pragmatic technical and commercial solutions based upon detailed vertical market expertise involving relevant and key stakeholders. Developing and maintaining professional relationships. Building, providing consultancy, advise, training and support.Assisting businesses define operating and management processes, improving efficiencies, compliancy and risk management utilising ITIL Best Practise guidelines.Showing clear ROI at all levels. Building process trigger points to satisfy internal and external SLA’s and statutory and regulatory compliancy.Standardising Infrastructure, policies and procedures in-line with Global Corporate standards (Technologies including, but not limited to, EMC SAN, EMC Data Domain, APC Room monitors & UPS, Dameware, Macrium)Create Global standards for Desktop infrastructure, cabling standards and Server room infrastructure in line with global standardisation.Implement Websense/ForcePoint across site and set up relevant permissions groups with guidance from identified key site operations staff.Build GPo to ensure site AV is installed onto all IT equipment.Facilitate and design Domain migration for multiple UK based sites to the single global domain.Office 365 UK Roll out and email Migrations to O365 Exchange online.Provide On-site L3, L2 and L1 first response support to users and servers including out of hours.

Managing the IT requirements of the business maintaining a focus on business goals and managing the IT budget. Out-sourcing break-fix IT support. Several projects to bring in new, fit for purpose back end ERP/MRP systems with a view to supporting the new ecomms website production & build.Responsible for managing data and centralisation of data for the business and for data analysis across business functions, including but not restricted to sales, product and promotion data for the purposes of sales analysis and marketing RFMP and similar analysis to my role below at Boostika.Providing day to day onsite break-fix support where required until we out-source our IT support.

Responsible for the team of 7 to manage on-boarding of new clients, performing data analysis of the client’s site to map out all data locations and to smoothly manage the upload of data into the Boostika system. Attending meetings with clients (Pre & Post Sales, Client Engagement and Client Review meetings) to explain the process and provide on-site training where required.Data audit: using customer and communications data, I carried out a complete audit of customer data from all available online and offline sources. This involved a number of site visits and meetings with key stakeholders to help identify potential solution pathways and to roadmap future activity.Complete customer view: a full customer model would be developed giving a complete view of who your customers are, product and channel preferences, what they buy and when, as well as their responses to communications activity. From this analysis, the client’s were be able to target people or businesses providing the most profitable growth potential based on full lifetime value.Bath tub analysis: this provides an ongoing view of how each individual customer is currently performing. It establishes clearly the purchasing patterns associated with each individual customer illustrating whether they have lapsed, are dormant or active. This knowledge helped to drive activity to reduce churn, improve retention and build loyalty.Communications analysis: takes results from all communications activity and produces a conversion/performance matrix. This provides clients with a clear understanding of how marketing campaigns impact on individual customer behaviour leading to constant refining of communications activity.

Stoke-On-Trent, Staffordshire, Gb

Limassol , Cyprus, Cy

Project Consultant as part of the Operations Department. Involved close collaboration with the Operations Manager, Project Managers and other Team Members to provide timely execution of assigned project deliverables to clients. Worked on several concurrent project tasks.Expected to work in partnership with clients, advising them how to use bespoke products in order to meet their business objectives or overcome problems.

Support roll-out off new applications and Testing and evaluating new technologyInstalling and configuring computer hardware operating systems and applicationsWorking with customers to identify computer problems and advising on the solutionMonitoring and maintaining computer systems and networks.Testing and fixing faulty equipmentAnalysing call logs to determine common trends and underlying problemsUpdating self-help documents so customers can try to fix problems themselvesWorking with field engineers to visit customers if the problem is more seriousLogging and keeping records of customer queriesSupport and troubleshoot Microsoft LyncSupport, train and roll out Apple iPads and Apple Configurator and Mobile Devices (Android and iOS)

Hale, Cheshire, Gb

Delivering consistent client support services for the Aquarium suite of applications in accordance with SLAs to professional service firms in the UK, Europe and US.Delivering training to clients on the software package and suite, arranging training, writing documentation and presentations on the system and formulating and planning training delivery and sessions.Offering impartial technical advice, support and direction to the insurance, legal and financial sectors. Understanding established internal operating practices and procedures. Delivering pragmatic technical and commercial solutions based upon detailed vertical market expertise. Assisting businesses define operating and management processes, improving efficiencies, compliancy and risk management. Showing clear ROI at all levels. Building process trigger points to satisfy internal and external SLA’s and regulatory compliancy.Developing and maintaining professional relationships.Building, providing consultancy, advise, training and support for the Aquarium Suite.Writing SQL Queries, modifying Stored Procedures, troubleshooting problematic SQL and execution plans.Installing Symantec Ghost server and creating ghost images. Building PC’s using images, TCP-IP 1-2-1 and using Ghostcast unicast, single and multi-cast.Supporting the businesses internal IT infrastructure managing servers (2008 R2), managing the Forrest and Domain, Active Directory, Exchange, creating and managing/maintaining Domain Policies/GPo.

Responsible for cross and up selling products, prioritising orders with excellent organisational and people skills, over seeing all IT systems, fixing middle level 1st to 3rd line support queries/issuesIT issues, monitoring all IT systems and escallating all support queries to our off site 3rd party support provider.

Salford, Lancs, Gb

Marketing, Digital/Online Services and Customer Retention Consultant

Mclean, Va, Us

Employed as a trainee Support technician providing support to a range of PC machines based on Windows NT until Jan 06, as of Jan 06 they were upgraded to Windows XP. I also provide Level 2 support to the company whilst being the BES controller (Blackberry Enterprise Server Controller). Responsible for maintenance, upgrades, patching and addition/removal of new or old users (including Symantec Ghost management). Re-building the BES server after an SQL database corruption caused it to fail, then given full responsibility for this server. Built a Test Server consisting of Windows Server 2000 and created a DC Server and Blackberry Enterprise server. Seconded to test the final Windows XP Build from a users aspect/ Point of view before it was rolled out across the Homeowner loans business.

Salford, Lancs, Gb

Ba Hons Business & Named Pathway, Information Technology

Gcse

Education record