As an experienced Systems and Infrastructure Engineer and ITIL v3 Practitioner, I specialize in designing, building, managing, and supporting infrastructure services that are critical to internal operations and public-facing services. I bring a proactive, self-driven approach to my work, allowing me to effectively operate independently while maintaining high standards of accuracy and professionalism.I have in-depth expertise in both cloud-based and legacy infrastructure, with extensive experience in managing Microsoft 365 and Azure environments, including Azure AD Connect, Conditional Access, Exchange Online/Hybrid, SharePoint, and Teams. My experience spans:- Cloud & Virtualization: Skilled in Azure public and private cloud environments, as well as VMware vSphere and Hyper-V, including replication and failover.- VOIP & Communications: Proficient in supporting Mitel, Gamma, and Skype/Teams VOIP systems.- Security: Experienced with MDM, MFA, email filtering, and antivirus solutions to maintain secure environments.- Windows & Networking: Expertise in Windows Server setup and configuration, as well as network troubleshooting (DNS, DHCP).- Endpoint & Remote Support: Skilled in supporting and troubleshooting Windows desktops, tablets, mobile devices, and Remote Desktop Services.With ITIL v3 certification, including Change Enablement, I am well-versed in service management frameworks (Incident, Problem, Change), enhancing service delivery and operational efficiency. My ability to manage multiple projects simultaneously while prioritizing effectively helps me consistently meet and exceed expectations.I am passionate about engineering and continuously seek to broaden my knowledge and skills, which I believe positions me as a valuable contributor to any team or organization.
Listed skills include Management, Account Management, Strategy, Training, and 61 others.