Dan Peek Email & Phone Number

Richardson, Tx

• Manage a team of 30 customer-focused employees providing bespoke service to high-end clients• Coordinate efforts across all departments to ensure customer needs are being met• Resolve escalated customer issues while maintaining long-term relationships• Develop and maintain departmental policies and procedures and communicate, instruct and enforce changes in policy and procedures• Perform management functions as it relates to all aspects of an employee such as, hiring… Show more • Manage a team of 30 customer-focused employees providing bespoke service to high-end clients• Coordinate efforts across all departments to ensure customer needs are being met• Resolve escalated customer issues while maintaining long-term relationships• Develop and maintain departmental policies and procedures and communicate, instruct and enforce changes in policy and procedures• Perform management functions as it relates to all aspects of an employee such as, hiring, performance management, salary planning, discipline, training, reward and recognition, terminations and conflict resolution• Coach and mentor staff to identify areas of opportunity• Budgetary responsibility to control department expenses and identify cost savings through effective vendor management• Review $15 Million worth of invoices to customers monthly Show less

• Act as a trusted advisor to clients through contract term and liaison across internal Sales and Operations department • Performed all aspects of trip booking, planning, scheduling, billing and event resolution in line with company standards and customer expectations to ensure customer retention and future sales• Coordinate with Sales Directors on prospects and renewal of contracts• Perform daily investigation of customer impacted events• Responsible for monthly billing and… Show more • Act as a trusted advisor to clients through contract term and liaison across internal Sales and Operations department • Performed all aspects of trip booking, planning, scheduling, billing and event resolution in line with company standards and customer expectations to ensure customer retention and future sales• Coordinate with Sales Directors on prospects and renewal of contracts• Perform daily investigation of customer impacted events• Responsible for monthly billing and invoicing, as well as, conducting collection calls• Designated Subject Matter Expert for companywide Customer Ribbon program Show less

• Manage 94.6 % departmental performance measures, including visual controls and provided regular progress reporting to manager• Resolve escalated customer issues while maintaining long-term relationships• Develop and maintain departmental policies and procedures and communicate, instruct and enforce changes in policy and procedures• Coach and mentor staff to identify areas of opportunity