Dan Peek Email & Phone Number

Richardson, TX

• Manage a team of 30 customer-focused employees providing bespoke service to high-end clients
• Coordinate efforts across all departments to ensure customer needs are being met
• Resolve escalated customer issues while maintaining long-term relationships
• Develop and maintain departmental policies and procedures and communicate, instruct and enforce changes in policy and procedures
• Perform management functions as it relates to all aspects of an employee such as, hiring… Show more
• Perform management functions as it relates to all aspects of an employee such as, hiring, performance management, salary planning, discipline, training, reward and recognition, terminations and conflict resolution

• Act as a trusted advisor to clients through contract term and liaison across internal Sales and Operations department
• Performed all aspects of trip booking, planning, scheduling, billing and event resolution in line with company standards and customer expectations to ensure customer retention and future sales
• Coordinate with Sales Directors on prospects and renewal of contracts
• Perform daily investigation of customer impacted events
• Responsible for monthly billing and… Show more
• Responsible for monthly billing and invoicing, as well as, conducting collection calls

• Manage 94.6 % departmental performance measures, including visual controls and provided regular progress reporting to manager
• Resolve escalated customer issues while maintaining long-term relationships
• Develop and maintain departmental policies and procedures and communicate, instruct and enforce changes in policy and procedures
• Coach and mentor staff to identify areas of opportunity