Dan Penn Email & Phone Number

London, United Kingdom

London, United Kingdom

• Designing, developing and delivering engaging training to European staff, to increase knowledge, confidence and productivity. • Supporting the adoption of technology through written material, eLearning, and personal guidance.• Planning and coordinating schedules to include new hire training, workshops and lunchtime demonstrations. • Collaborating with Practice Group Leaders and international Office Managers to assess training needs.• Developing training and support content for… Show more • Designing, developing and delivering engaging training to European staff, to increase knowledge, confidence and productivity. • Supporting the adoption of technology through written material, eLearning, and personal guidance.• Planning and coordinating schedules to include new hire training, workshops and lunchtime demonstrations. • Collaborating with Practice Group Leaders and international Office Managers to assess training needs.• Developing training and support content for Windows 10 and Office 2016 upgrade.• Designing and creating micro-learning training videos. Show less

London, United Kingdom

• Lead IT Trainer supporting over 750 employees in a leading international law firm.• Providing group training, personal training and train-the-trainer. • Delivering remote training to seven international offices via video conference and webinar.• Involved in major rollouts, including Thomson Reuters Elite (3E), Office 2010, Windows 7 and Citrix. • Analysing and reporting on Help Desk statistics to ascertain skills gaps and training needs. • Providing scheduled, modular… Show more • Lead IT Trainer supporting over 750 employees in a leading international law firm.• Providing group training, personal training and train-the-trainer. • Delivering remote training to seven international offices via video conference and webinar.• Involved in major rollouts, including Thomson Reuters Elite (3E), Office 2010, Windows 7 and Citrix. • Analysing and reporting on Help Desk statistics to ascertain skills gaps and training needs. • Providing scheduled, modular training and responding to ad-hoc training needs.• Presenting to large groups during application rollouts and upgrades.• Designing new classes, including outlines and reference guides.• Creating and developing eLearning and eInformation modules. Industry Credentials• CompTIA Certified Technical Trainer CTT+• MS Office Specialist: Word Advanced• TAP Certificate in eLearning Design. Show less

I was a training analyst at Lovells for 4.5 years which mainly involved training, project work, user support and creating documentation. I was experienced in training one-to-one, groups, train the trainer, and presenting to audiences of 60+. I was project leader on a number of internal projects and rollouts, and I trained in a number of international offices.

My work at BigHand mainly involved training and technical support for law firms, including Ashurst Morris Crisp, Lovells, Simmons & Simmons, SJ Berwin and Pannone & Partners.Training consisted of one-to-one tutoring of Dragon NaturallySpeaking speech recognition, Philips Digital Dictation and Microsoft Office. During this training I had significant exposure to document/case management systems such as iManage, Arista++, Docs Open and Solcase.The technical support work was for clients and… Show more My work at BigHand mainly involved training and technical support for law firms, including Ashurst Morris Crisp, Lovells, Simmons & Simmons, SJ Berwin and Pannone & Partners.Training consisted of one-to-one tutoring of Dragon NaturallySpeaking speech recognition, Philips Digital Dictation and Microsoft Office. During this training I had significant exposure to document/case management systems such as iManage, Arista++, Docs Open and Solcase.The technical support work was for clients and in-house employees. This involved support via: telephone, e-mail, floor walking and on-site troubleshooting/installations.I was also involved in writing manuals; training, technical and policies & procedures. Show less

Post Graduate Certificate Of Education (Pgce), Elementary Education And Teaching

Beng (Hons), Mechanical Engineering