Directed platform engineering initiatives as Co-Product owner building out the Internal Developer Platform (IDP) and enhancing developer experience. I worked directly with teams to accelerate productivity, and satisfaction while reducing fatigue. The platform leverages contemporary tools, processes and technologies (Generative AI, Proactive Observability, Open Source) to streamline the development lifecycle. ● Collaborated with Engineering, Business, and Senior Leadership to define program objectives, expectations, obstacles and impacts. ● Steered the evaluation of Backstage and IDP vendors to support business case decisions. ● Represented IT on the IQVIA GenAI committee, driving the implementation and adoption of GenAI tools and establishing milestones to track and trend metrics to quantify improvements. This initiative significantly boosted productivity by 20% – 30% and accelerated high-quality feature releases. ● Accountable for creating and managing budgets, forecasting, and meeting/exceeding financial targets. Collaborated with Finance to develop business cases, ROI analyses, and CAPEX proposals. ● Led enterprise DevOps IDP Enablement team responsible for end-to-end customer experience. Planning and executing engagements, assigned teams to work with cross-functional resources to improve agility, efficiency, and speed of delivery.

Senior IT Program Manager, September 2019 – November 2021Improved software engineering performance using DevOps automation and test automation principles to improve the maturity for over 70+ customer-facing digital products and ecosystems across 1000+ global IT staff. Attained an annual average cost avoidance of 50%, significantly improving efficiency and reducing time-to-market. ● Accelerated release cycles that enabled 60% of product teams to advance from quarterly to monthly releases, and 40% from monthly to weekly releases. ● Advanced DevOps maturity to realize the benefits of faster deployment frequency, improved software quality, and increased productivity through automation and agility. ● Responsible for adoption of the GxP-compliant platform (Jira, Confluence, Git, CI/CD) and Lean processes by product teams and onboarding mergers and acquisition companies. ● Accountable for program scope, budgets, financial targets, vendor relationships, dependencies, issues/risks, resourcing, quality, and process improvements. ● Coached direct reports to enhance client relationship skills, build career paths, and empower team members to deliver prompt, elevated customer service.

Top 5 Enterprise Program – Salesforce Quote to Cash (Lead, Opportunity, Quote, Contract). ● Project lead for the first project at DCRI to implement Salesforce technology to achieve business goals by automating workflows across sales, finance and legal with high quality and minimal rework through effective project management and process optimization. ● The first implementation of Agile methodologies across stakeholder groups while maintaining GxP and regulatory requirements. ● Directed Project Managers and Business Analysts for the IT product suite. Assigned projects, tracked status, coached and mentored direct reports to overcome challenges and to meet scope, schedule and quality of project delivery.

Application Development: Led various application development projects, ensuring robust and scalable solutions. ● Managed software upgrade initiatives to enhance system performance and security. ● Implemented multi-factor authentication and vulnerability remediation for multiple applications to improve access controls. ● Conducted server hardening and DNS/firewall/port digital security to augment network infrastructure threat protection.

Worked across Business Units and IT Center of Excellence domains to deliver a portfolio of application development projects on the corporate roadmap. ● PeopleSoft Upgrade: Led the upgrade and data-intensive migration from version 8.8 to 9.1 with all financial data successfully transitioned. ● Upgraded an entire specialty lab system to new hardware, software, and data center to extend the product lifecyle. ● Led a new lab instruments and interfaces project, with configured rules engines. ● Implemented a new application to price test tests and ETL data from core systems to the new platform to optimize revenue. ● IBM eCommerce Platform: Developed and implemented the Sterling eCommerce platform to modernize the B2B and EDI solution portfolio. ● Assignments ranged from 3-12 month projects to multiyear initiatives and enterprise programs with budgets ranging from $1M to $10M. Led project teams of 5-25 resources from multiple system areas, roles, and levels. Managed vendor teams (e.g., IBM, Cognizant, Deloitte), defined and tracked budgets, SLAs, and SOWs.

Top 10 Enterprise Program - United Healthcare Provider Portal ● National Rollout: Successfully launched the UHC Provider Portal nationally to physician practices and hospitals, replacing paper and manual processes with electronic transactions. ● Delivery: Delivered MVP functionality ($5m budget) within 6 months of project kickoff. ● Continuous Improvement: Oversaw hundreds of feature improvements using iterative/agile methods to enhance quality and customer satisfaction. ● Sustained Adoption: Met or exceeded adoption targets for four consecutive years. ● Team Leadership: Coordinated a team of over 50 business and technical staff. UHC Business to Business (B2B) Platform ● National Rollout: Successfully launched the UHC B2B / eCommerce application ($2m). ● Delivery: MVP functionality launched in 3 months. ● Directed project management and support teams to exceed B2B partnership growth targets by implementing 100+ B2B connections (80% of total volume). ● Attained 50% growth over four years and reduced project cycle time by 20%. ● Managed software development, new product releases and operational improvements saving $2m/yr.