Dan Pham Email & Phone Number

Acquired by Shapeways in December 2024 🚀 My team manages a portfolio of programs to ensure the Thangs Community is happy, healthy, and growing.

Growth Accomplishments:Q4-FY23: One objective, accelerate revenue growth on rapidly expanding baseline w/ 40M+ users- Designer Success: Grew managed segments revenue by 99%, 105%, and 67%- Designer Success: +331% weekly subscriber sales growth, > 1000 new subscriptions per week, 1.2 subscriptions per membership buyer - PM: New ATHs: 2.8M WAU, 8M MAU, weekly Product Releases to unlock Growth and EngagementQ3-FY23: 30M all-time users- TPM: Launch for new commerce product at Physna/Thangs3D- TPM: Manage Customer Success functionQ2-FY23: 2.5x 7DA QoQ- Commercial product launch (launched in 11 countries, expanded to 14 within one quarter)- 1M WAU, xK commercial transactionsQ1 2024: - TPM: xxM 30DA, growing 27% QoQ- DS: Adding $xxxk in net-new ARR (run-rate) per week, 240% revenue growth QoQQ2 2024: 22M 30DA, growing by $1M in gross ARR (run rate) every 6 weeks. Q3 2024: Over 20M MAU, achieving aggressive growth with sustainable monthly budgets.We are hiring extraordinary makers to join our team 🚀

I report directly to the CTO and manage a portfolio of projects to ensure Customers and Designers are successful using our services. My partners are leaders in Product, Design, Marketing, Security, and Engineering across the whole company.In 6 months, we shipped hundreds of compliance milestones, software vendor integrations, technical infrastructure, and feature launches to make selling and managing digital goods online seamless for our network of passionate creators. This cumulated in a Go to Market that allowed designers to monetize using a best in class subscription service called Thangs Memberships (thangs.com/memberships)

San Francisco, California, Us

Acquired by Salesforce in 2021. Partner with Slack and Salesforce teams (across Product Security, Risk & Compliance, Core Engineering, Product Management, Customer Success, Legal, Policy, and Customer Experience) to identify, scope, and manage incident response processes for all of Slack's incidents and security issues, including escalation to Salesforce & Community comms during multi-customer issues.Research, understand and advise on requirements so that both Salesforce and Slack teams can be successful. Ensure change management is in place so that nothing falls through the cracks in any of Slack and Salesforce's processes, communities, and tools.Innovation Projects: Build and maintain TPM tools which take classical Program Management best practices (whose on what, reporting, risk management, etc.) and automate them through our communication tools, network of Engineers, and TPMs. Make recommendations on Product, Design, and Engineering strategy related to staffing, scaling through hyper-growth and the shift to fully remote (Covid-19), and other key M&A activities with Salesforce teams.In the last two years, TPM has helped Slack mature its OKR and V2MOM delivery across most teams and fostered a culture of trust and data-driven decision making within Slack.

San Francisco, California, Us

Coordinated multi-quarter staffing plans, project initiation, execution, and decision making for large infrastructure projects, using legacy, hybrid cloud, and open source technology, as both a Project DRI (Directly Responsible Individual) and Workstream Owner.Managed a portfolio of program and Director-level reporting for enterprise features and products, to help teams stay accountable to their desired OKRs and finding ways to improve incrementally over time.Develop Slack Technical Program Managers by teaching and mentoring in 1:1 and 1:many trainingsChampion and implement quarterly/yearly planning via OKRs and Metrics Strategy in partnership with Data Science.

Mountain View, Ca, Us

Managed a team of 3 Googlers responsible for Google Cloud's portfolio of launch, marketing, and go to market programs.Oversaw the delivery of hundreds of launches per quarter for Google Cloud through our network of Marketers, Product Managers, Engineering, and Operations teams.• Portfolio products included: Compute, Networking, Data Analytics, Serverless, G Suite (Google Apps), Communications, and moreDeveloped systems and tools to increase operational and financial efficiency.• Responsible for portfolio management, purchase orders, and budget responsibilities.Acted as interim Product Manager on Google's Corporate Engineering team for critical customer-facing infrastructure and tools.

Mountain View, Ca, Us

Coordinated hundreds of G Suite product and feature launches, partnering with Product Management, Marketing, Sales, Customer Teams, and more Responsible for a Corp Eng migration to new serverless / hybrid-cloud infrastructure, resulting in a 10% operational expense savings, with >94% customer satisfaction, partnering w/ SWE, TL, OpsManaged Technical Solution Engineering & Vendor Operations in North America (Canada)• Scaled outsourced vendor operations, increasing avg customer satisfaction scores by 20% • Launched new vendor programs in-region and personally delivered 1-many trainings.

Houston, Texas, Us

Deployed and supported business solutions for large and F500 Google Apps customers.

B.A., Business Management/Economics

Agile & Lean Fundamentals (Product Development)

Lean Six Sigma And Dmaic

Design Thinking (Ideo)