Dan Pokoradi Email & Phone Number

Canada

Armonk, New York, Ny, Us

Responsible for driving market strategies within the Technology Lifecycle Services (TLS) organization for Canada, in collaboration with various OEM and Vendor partners.

Armonk, New York, Ny, Us

Leading IBM Canada’s Technology Lifecycle Services (TLS) technical support delivery organization for Canada and the Caribbean region, for IBM products and non-IBM hardware and software through our Multivendor offerings. IBM Technology Lifecycle Services provides broad technical support for our client’s entire IT environment, including clouds, data center, and on-premises IT infrastructure.

Armonk, New York, Ny, Us

Responsible for leading the IBM Canada’s Technical Support Services (TSS) field service technical organization to execute exceptional customer IT maintenance activities involving installation, repair, engineering and upgrading of equipment & systems for both IBM and Multi-Vendor (OEM) products.Reinforcement of high-quality relationships with clients, employees and management to resolve technical problems, manage performance, track finances and influence the quality of service delivery.

Armonk, New York, Ny, Us

Leading a team of face-to-face Client Advocates, responsible for direct client contract and service delivery execution for the Canadian Federal Government and multiple Ontario and Atlantic clients. • Support and enabled team to improve client satisfaction on availability services, leveraging IBM direct, Business Partner and Vendor resources.• Establish client relationships to compliment team’s F2F coverage model.• Manage IBM TSS area revenue, profit targets and results for responsible account set.• Directly assist TSS Sales Reps with client sales initiatives and opportunities.• Accountable to meet or exceed all IBM TSS business control targetsI led two distinct roles within IBM Technical Support Services (TSS); displaying my abilities to diversify my skills as well as continue to learn all aspects of the business; assigned to both the Service Delivery Manager and Client Advocate Manager Roles.

Armonk, New York, Ny, Us

Leading a (14 person) team of System Service Representatives (technicians) to deliver technical field support within the South Western Ontario (Niagara, Halton, Hamilton, Kitchener/Waterloo, Guelph, Cambridge and Northern Ontario areas) and surrounding areas for High Volume Retail & Banking Systems products.I led two distinct roles within IBM Technical Support Services (TSS); displaying my abilities to diversify my skills as well as continue to learn all aspects of the business; assigned to both the Service Delivery Manager and Client Advocate Manager Roles.

Armonk, New York, Ny, Us

Client facing role, responsible for complete account system support and general manager responsibility to IBM Technical Support related services. Accountable for HW & SW maintenance and technical support and sales for IBM responsible products at BlackBerry & Telus. A member of a larger client facing team, proficiently establishing and maintaining an IBM relationship with several strategic or important client contacts, leveraging customer insight and knowledge of the client’s environment to drive stability and growth. Implemented best practices and processes by streamlining our work and energies to efficiently deliver contracted value to our clients and drive out inefficiencies in how we operate within the account.

Armonk, New York, Ny, Us

Responsible for HW & SW maintenance and technical support service execution and sales for IBM related products at Bank of Montreal (BMO). A member of a larger client facing team, proficiently establishing and maintaining an IBM relationship with several strategic or important client contacts, leveraging customer insight and knowledge of BMO’s environment to drive growth. Executed successful response to customer escalations throughout multiple critical situations or product/services issues.

Armonk, New York, Ny, Us

Lead a large (25+) team of System Service Representatives (technicians) to deliver technical field support within the Waterloo, Kitchener, Guelph, Cambridge and surrounding SWO areas for High Volume Retail & Banking, Midrange and Enterprise Systems products.

Armonk, New York, Ny, Us

Leader of an IBM team responsible for supporting and delivering services for Symcor, IBM’s largest print and cheque processing customer in Canada, for both hardware and software. Supported their complex multi-vendor high availability IT environment with national responsibility.

Armonk, New York, Ny, Us

Part of an IBM team involved with supporting and delivering services for a multi-vendor retail IT environment for Hudson’s Bay Company; as part of a Canadian wide contract. I was also an integral part of the implementation and transition project when IBM was awarded the business. Responsible for the delivery and maintenance services of over 600 HBC Store locations with POS HW environments and their centralized S/390 Mainframe and midrange Host Datacentre site(s).

Armonk, New York, Ny, Us

Responsible for the delivery of maintenance services for smaller SMB accounts with no DPM client funding. Directive was to build relationships with those customers and provide proof of value of the DPM role with respect to their IBM maintenance agreement. This was a successful initiative as some customers are presently DPM/CA engaged or funded accounts.

Armonk, New York, Ny, Us

Part of an IBM service team in a comprehensive multi-vendor Large System Parallel Sysplex environment for RBC’s Data Centres. Provided hardware and software service, product configuration development and installation planning, as well as operational support for the Customer.

Armonk, New York, Ny, Us

Part of a service delivery team, which managed maintenance for 3890 cheque Sorters for the major financial services sector. Involved in the development/deployment of IBM/Royal Bank’s Cheque Image project in the early stages of production.

Welland, Ontario, Ca

Part of an ownership group of the Welland Jackfish, an independent baseball team based in Welland, Ontario, Canada. My client-centric service principles and business leadership skills lend to my involvement with the Welland Jackfish Baseball group; with fan experience being primary to the sports entertainment product. Our motto is "Fans First, Fun Always!" The Jackfish are a member of the Intercounty Baseball League; a Canadian independent baseball league, comprising teams of college players and former professionals from North America and beyond. The league was formed in 1919 and has enjoyed much success over its long history, celebrating it's 100th season in 2018. Teams are run similar to a professional minor league team, providing players an opportunity to play under the same conditions, using wooden bats and minor-league specification baseballs. Many notable current and former players of the League were part of MLB professional organizations. https://en.wikipedia.org/wiki/Welland_JackfishEmail: info@wellandjackfish.comWebsite: www.wellandjackfish.com

The Burlington Herd was an independent baseball team based in Burlington, Ontario, Canada as a member of the Intercounty Baseball League; a Canadian independent baseball league, comprising teams of college players and former professionals from North America and beyond. The team ownership group decided to move operations from Burlington to Welland for the 2019 season when an opportunity arose to leverage the Welland Stadium; a premier facility in the Niagara area for baseball and entertainment.