Lead Client Operations Specialist
Created catalog listings for; Amazon, eBay, Walmart, Shopify, Magento.Reviewed customer catalogs for sku errors and market place publishing.Coded vendor flat file integrations.Provided detail analysis on vendor file transfer issues (EDI, FlatFile, API).Mentored and trained new employees and merchants.Provided e-learning, documentation for internal and external training. Maintained incoming ticket queue for the support team.Provided customers with quality assistance through phone calls, emails, and Ticket system (Zen Desk). Verified and updated customer information using SQL databases.