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@vseinc.com
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2 phones found area 817
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Dan Pressley is listed as Customer Care Multichannel Operations, Workforce Management, Customer Experience and Optimization at Chenega Professional Services Strategic Business Unit, a with 33 employees, based in Hurst, Texas, United States. AeroLeads shows a work email signal at vseinc.com, phone signal with area code 817, and a matched LinkedIn profile for Dan Pressley.
Dan Pressley previously worked as Contact Center Operations Manager at Chenega Professional Services Strategic Business Unit and Head of Customer Relationship Center Operations at Voice Systems Engineering. Dan Pressley holds Business Administration, Management And Operations, 3.4 from Northlake College Irving, Tx.
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AeroLeads found 1 current-domain work email signal for Dan Pressley. Compare company email patterns before reaching out.
Navigating the dynamic landscape of customer relations at Voice Systems Engineering, my leadership in operations is driven by a robust foundation in customer experience management and quality assurance. Our team has excelled in optimizing strategies that enhance service delivery, testament to our commitment to superior client satisfaction and operational efficiency.Reflecting on my tenure at Extend, I spearheaded the adoption of Zendesk and pioneered the integration of chatbot technology to streamline claims processes, which significantly improved the customer journey. These initiatives, coupled with my strategic hiring and team development efforts, have solidified my reputation as an innovative operations manager who consistently delivers tangible results.
Listed skills include Call Centers, Management, Leadership, Customer Service, and 29 others.
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A career timeline built from the work history available for this profile.
Chesapeake, Virginia, United States
Leading Contact Center Operations for the company's new TriWest Healthcare program. Supporting the startup of the program for Chenega Professional & Technical Services Business Unit. Overseeing supervisors, workforce and Customer Service Representatives serving the TRICARE benefits for the military community. TRICARE is the health care program for uniformed service members, retirees, and their families around the world.
Trevose, Pennsylvania, United States
Responsible for optimizing the operations, strategy, development, and efficiency of the customer relationship center
Dallas-Fort Worth Metroplex
Implemented customer service using Zendesk and created process workflows and logic flows for claims intake utilizing a chatbot in an early-startup company. Hired and developed both the claims and customer support teams while streamlining efficiencies and eliminating customer friction bottlenecks in the process.
Irving, Tx
Oversight of all contact center operations pertaining to Service Contracts and BPO Customer Care programs. Includes staffing, hiring, training, quality and development of management and front line employees. Direct responsibility for Service Network and Claims processing teams in addition to network/telephony infrastructure contractors, work at home expansion and technology architecture requirements.
Dallas/Fort Worth Area
Responsible for 24/7 call center operations, workforce, forecasting/staffing using CIC Interactive Intelligence across 3 sites supporting inbound Credit Union member services and fraud prevention, all levels of team development, best practices, operational efficiency and cost controls.
Irving, Tx
Areas of Expertise: Call Center Operations, Team Building/Mentoring, Customer Service, Retail, Customer Resolution, Workforce Management, Project Management, Planning and Analysis, Multisite Operations, Virtual Work From Home, BPOAdditional Positions Held: Customer Escalations Supervisor, Operations Manager
Ft Worth, Tx
Areas of expertise: Workforce and Real Time Adherence
Other employees you can reach at chenegapssbu.com. View company contacts for 33 employees →
Saikrishnapriya Gunasegaran, Ms, Ches®
Colleague at Chenega Professional Services Strategic Business UnitAustin, Texas, United States
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Ana Kabakova
Colleague at Chenega Professional Services Strategic Business UnitAtlanta, Georgia, United States
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Nicholas Hansen
Colleague at Chenega Professional Services Strategic Business UnitStafford, Virginia, United States
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Eric Ramseier
Colleague at Chenega Professional Services Strategic Business UnitHampton Roads, Virginia Metropolitan Area, United States
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Stephanie Hendrix
Colleague at Chenega Professional Services Strategic Business UnitAshburn, Virginia, United States
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Blaise Dunn
Colleague at Chenega Professional Services Strategic Business UnitGreater New Orleans Region, United States
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Jenna Bendt
Colleague at Chenega Professional Services Strategic Business UnitWestminster, Colorado, United States
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Marlene Romero
Colleague at Chenega Professional Services Strategic Business UnitEl Paso, Texas, United States
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Jay Batla
Colleague at Chenega Professional Services Strategic Business UnitUnited States
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Jason Nowland
Colleague at Chenega Professional Services Strategic Business UnitChesapeake, Virginia, United States
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Dan Pressley works for Chenega Professional Services Strategic Business Unit.
Dan Pressley is listed as Customer Care Multichannel Operations, Workforce Management, Customer Experience and Optimization at Chenega Professional Services Strategic Business Unit.
AeroLeads has found 1 work email signal at @vseinc.com for Dan Pressley at Chenega Professional Services Strategic Business Unit.
AeroLeads has found 2 phone signal(s) with area code 817 for Dan Pressley at Chenega Professional Services Strategic Business Unit.
Dan Pressley is based in Hurst, Texas, United States while working with Chenega Professional Services Strategic Business Unit.
Dan Pressley has worked for Chenega Professional Services Strategic Business Unit, Voice Systems Engineering, Extend, New Leaf Service Contracts Llc, and Co-Op Member Center.
Dan Pressley's colleagues at Chenega Professional Services Strategic Business Unit include Saikrishnapriya Gunasegaran, Ms, Ches®, Ana Kabakova, Nicholas Hansen, Eric Ramseier, and Stephanie Hendrix.
You can use AeroLeads to view verified contact signals for Dan Pressley at Chenega Professional Services Strategic Business Unit, including work email, phone, and LinkedIn data when available.
Dan Pressley holds Business Administration, Management And Operations, 3.4 from Northlake College Irving, Tx.
Dan Pressley is listed with skills including Call Centers, Management, Leadership, Customer Service, Retail, Process Improvement, Customer Satisfaction, and Team Building.
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