Dan Probst Email & Phone Number

Chesterfield, Missouri

O'Fallon, MO

• Lead testing initiatives for various operations' projects, managing both onshore and offshore resources and coordinating production checkouts for internal and external vendors.
• Managed Waterfall and Agile projects budgeted over $1 million dollars covering 28,000+ development hours and 10+ business teams
• Coordinate end to end testing between business and external vendors, both government and private industries.
• Create and distribute training and project documentation for Compliance and Testing teams

O'Fallon, MO

• Analyze and test enhancements in database and software applications to ensure the required functionality for the end user is working as intended.
• Produced test plans, exit plans and execution scripts for projects, work requests, and monthly maintenance updates, both waterfall and Agile methodologies
• Managed multiple business testing teams for functional and regression scope
• Provided product demonstrations for both IT and business management

O'Fallon, Missouri

• Analyzed Foreclosure practices to ensure compliance with state and federal laws, including document inventory and policy procedure manuals. Functioned as legal liaison and subject matter expert for legal disputes.
• Hosted discussion forums with external attorneys, Citi Legal, and business management to address conflicts to production, including weekly Calibration and Legal calls attended by Legal and Compliance management
• Created and distributed policy updates to 4 sites and 350+ officers
• Coordinated efforts with project managers to enhance processes for implementation of state and local statutes.

Managed 10 person team inhigh pressure call center, specializing in distributed technology. Position maintained strong relationship with Marketing and Sales teams. Maintained data table driven applications for use by sales team to submit home equity applications per the most current campaigns.Provided MIS or success rate reporting to highest levels of.

Assistant manager for 15 person sales team. Duties included employee reporting, including timesheets. Trained sales reps on new promotions and techniques through written procedures as well as oral instructions.Worked closely with technology teams to develop improvements in software used to submit home equity applications.Worked closely with Marketing teams.

Sold home equity loans through inbound and outbound calls. Built record of consistently high booking rates.

Contacted customers regarding documents needed to complete their home equity loan processing. Scheduled loan closing and verified employment for customers. Prepared closing packages.

Prevalidated account information for army contracts. Worked with partners across various national sites to reconcile inaccuracies in accounting data.