Dan Scott Email and Phone Number
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Dan Scott is a Digital Workplace Process and Platform Analyst at Suna Solutions. He possess expertise in service desk, itil, service management, it service management, management and 19 more skills. Colleagues describe him as "Dan was an amazing manager. From day one he made sure that I felt supported and prioritized. He always gave me helpful feedback and focused on empowering me to make my own decisions. He is a great leader and has an impressive mind for solving complicated problems. He has strong expertise in ITIL principles and IT Service Management. I would recommend him for any team, and especially in a managerial role.", "Dan is still a much missed member of the team. His attention to detail and focus on positive business outcomes stood him in good stead in his managerial position leading a global support team. Dan also has a very good working knowledge of IT Service Management, particularly ITIL, across the lifecycle. He would be an absolute credit to any organisation.", and "Dan has the rare talent of both being technical, and great with people. He's persuasive when the situation calls for it, and works well with all types of different personalities. He was invaluable when it came to root cause analysis. The amount of efficiency he brought to the team was impressive to say the least. It's not easy to lead a team efficiently, some how Dan made it look easy."
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Digital Workplace Process And Platform AnalystSuna SolutionsUnited States
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Sr Manager, It End User ServicesIllumina Feb 2022 - PresentSan Diego, Ca, Us -
Senior It Service ManagerDunnhumby Apr 2021 - Feb 2022Brook Green, London, Gb -
Director Of Operational ExcellenceFoodservicedirect.Com Jul 2020 - Mar 2021Hampton, Virginia, Us -
Head Of Customer ExperienceFoodservicedirect.Com Aug 2018 - Jul 2020Hampton, Virginia, Us
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It Volunteer ChairAmerican Red Cross Aug 2016 - Jun 2018Washington, Dc, UsVoluntary role. I managed the IT infrastructure and processes for the Okinawa branch of the American Red Cross. -
Service Desk ManagerDunnhumby Apr 2014 - Dec 2015Brook Green, London, GbAs Global Service Desk Manager I worked with the Service Desk, other technical teams and most importantly customers to ensure a quality service is delivered. I play a key part in ensuring a high level of service is delivered throughout the life cycle. Key activities included:Responsibility for hiring, training and developing new team membersManaging departments budgetLiaising with department heads (technical and non-technical) on the delivery of servicesRegular review of critical incidents with other key stakeholdersIdentify, propose and implement improvements to our continued operationsEscalation point for all services and customersManaging the transition of responsibilities and processes from internal team to our outsourced partners and suppliers Implementing SLA agreements and regularly reviewingAnalysing and Presenting performance statistics to key business contactsMaintain Service Catalogue Managing and Leading Global Team of more than 25 people in 3 continentsPresenting and Reporting to senior management including executive level.
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Service Desk Team LeadDunnhumby Oct 2012 - Apr 2015Brook Green, London, GbAs Service Desk Team Leader and Service Operation Lead I worked with the Service Desk, other support teams and most importantly customers to ensure a quality service is delivered. I play a key part in ensuring a high level of service is delivered throughout the life cycle. Key activities include:Leading global teamResponsibility for hiring, training and developing new team membersLiaising with department heads (technical and non-technical) on the delivery of servicesRegular review of critical incidents with other key stakeholdersIdentify, propose and implement improvements to our continued operationsEscalation point for all services and customersManaging the transition of responsibilities and processes from internal team to our outsourced partners and suppliers Implementing SLA agreements and regularly reviewingPresenting performance statistics to key business contactsMaintain Service Catalogue
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Senior Service Desk AnalystDunnhumby Jan 2012 - Oct 2012Brook Green, London, GbWorking as part of a global Service Desk I joined as the team went through many changes and quickly established myself as a senior member of the team, taking part in the training and development of members who joined after. During my time in the role I consistently achieved the highest stats amongst team members by resolving incidents with higher frequency and speed than average and received very positive feedback from the business in both surveys and wider reviews.
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Service Desk AnalystDunnhumby Nov 2010 - Jan 2012Brook Green, London, Gb
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It ManagerSt Paul'S Hammersmith May 2007 - Nov 2010
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Data LogisticanBlue Arrow Aug 2005 - Dec 2005London, England, Gb
Dan Scott Skills
Dan Scott Education Details
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University Of Maryland Global CampusInformation Systems Management -
Bridgwater & Taunton CollegeIct & Computing
Frequently Asked Questions about Dan Scott
What company does Dan Scott work for?
Dan Scott works for Suna Solutions
What is Dan Scott's role at the current company?
Dan Scott's current role is Digital Workplace Process and Platform Analyst.
What is Dan Scott's email address?
Dan Scott's email address is da****@****ail.com
What is Dan Scott's direct phone number?
Dan Scott's direct phone number is +4420883*****
What schools did Dan Scott attend?
Dan Scott attended University Of Maryland Global Campus, Bridgwater & Taunton College.
What skills is Dan Scott known for?
Dan Scott has skills like Service Desk, Itil, Service Management, It Service Management, Management, Project Delivery, It Operations, Business Intelligence, Incident Management, Sla, Outsourcing, Customer Insight.
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