Dan Purchia, Mba Email & Phone Number

Cambridge, Massachusetts, United States

• Drive customer post-sale activities for Premier High Tech clients, by developing joint customer success plans aligning business priorities with Forrester services.
• Drive retention by analyzing engagement metrics and monitoring leading indicators.
• Serve as the customer’s internal advocate, coordinating resources to resolve challenges and remove obstacles.
• Support customers throughout the entire lifecycle, from onboarding to renewal, by providing proactive onboarding assistance, expediting time to first value, and conducting regular partnership reviews to ensure a.

Cambridge, Massachusetts, United States

• Work with Fortune 500 firms and government agencies, such as NASA, the U.S. Airforce, Library of Congress, CISA, GSA, IRS, Treasury, and State Department, on major organizational initiatives.
• Collaborate with VP, Executive Partners to build and implement flexible engagement plans based on Forrester research and subject matter expertise, for 70+ executives.
• Embed with 23 of the most high-profile accounts, meeting with clients regularly to leverage Forrester research to address strategic initiatives such as cloud migration, SaaS contracting, AI governance, security, and.
• Share potential up-sell and enrichment opportunities, with Sales and CSM teams to align delivery across accounts.
• Stood up and maintain a service-level dashboard to manage client engagement, Executive Partner utilization, and contract-value enrichment for 87 accounts and over $8M in bookings. Conduct operations analysis as needed.
• Manage skill building, education, and strategic workshops from ideation to delivery, coordinating with internal and external stakeholders delivering a high-value experience, and building a repository of IP for future.

Master Of Business Administration - Mba, 3.72

Teacher's Assistant, Research Assistant to the Chair of the Information Operation and Analysis Group

Cum Laude Bachelor Of Arts (B.A.), Political Science And Government

Activities and Societies: Varsity Men's Soccer TeamCum Laude, Dean's List