Dan Puzzo Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

• Oversee the Support wing of the Project Management Office by managing technical troubleshooting, ongoing back end maintenance, and Customer Success for more than 30 governmental, higher education, association, and.
• Evaluate and triage urgent action items, schedule and allocate resources among Development, Project Management, Creative, Information Architecture, and UX teams. Double as PM for major CMS upgrades and hosting.
• Generate new business… Show more
• Generate new business from existing clients, conduct needs assessment calls, pitch both visual and functional website enhancements to address user engagement as well as security and usability challenges.
• Draft estimates and Scopes of Work, secure renewal of annual support agreements, follow up on opportunities, and negotiate terms of payment. Review billing with Operations Manager to ensure accuracy and specificity of.
• Eliminated the legacy open-ended support plan model (which was unprofitable) and took charge of introducing capped-hour Care Packages that require renewal before any financial loss from over-servicing can be incurred..

Austin, Texas, United States

• Cultivated client relationships by transparently communicating progress and blockers within 24 hours, and worked with the PMO to pull in additional resources to close out the more complex tickets when needed.
• Shortened average duration and number of open tickets to the extent that now only 1 dedicated developer is required. Coordinated efforts or acted as an intermediary between Mighty Citizen devs and vendors or 3rd party.
• Served as first point of contact for… Show more
• Served as first point of contact for clients when they needed urgent assistance due to a DDOS attack or additional traffic from a press release crashing their site.
• Conducted Content Management System (CMS) training /onboarding sessions for clients and acted as an ongoing resource for follow-up questions. Carried out adjustments (to content, navigation, etc.) that only a Super.
• Scheduled client check-ins with VP of Client Services for discussing organizational goals and upcoming initiatives. Updated lead and opportunity records in the CRM, ran QuickBooks reports to enforce timely payment..

Austin, Texas Area

• Processed time-sensitive applications, transcripts, finances, and visa documentation for 170+ students at any given time while providing cultural and academic insight to parents, college advisers, and foreign.
• Maintained daily communication in Spanish with on-site Resident Director team in Madrid in order to coordinate student housing, class registrations, cultural excursions and rapid response efforts to any theft, illness.
• … Show more
• Inaugural Chairman of Health & Wellness Committee: Organized an office 10k run as well as monthly walks and bicycle rides during lunch hour, successfully advocated for standing desks for every employee, hosted.
• Overall winner of 2019 company-wide innovation tournament: Secured funds for the launch of an Instagram influencer campaign. Show less

Madrid Area, Spain

• Instilled proper English syntax, pronunciation and diction in 16 classes of 30+ young adultswho were familiar with written English but had difficulty conversing and enunciating.
• Served as a cultural ambassador for the United States, directing soon-to-graduatestudents toward study abroad programs in English-speaking countries that were mostclosely aligned to their academic and career goals.
• Devised personalized private lessons for a growing clientele that includes… Show more
• Devised personalized private lessons for a growing clientele that includes ESL studentsand recent immigrants, giving them the linguistic tools necessary for societal integration. Show less

Pereira, Colombia

• Supervised and provided logistical support to 23 English teachers working in 10 highschools spanning 2 cities for the Colombian Ministry of Education's bilingualism initiative.
• Hosted weekly staff meetings and generated monthly reports in both English andSpanish concerning the program's progress, challenges and future plans of action.
• Mentored my team of English teachers by observing their classes on a bi-monthly basisand providing constructive feedback of their… Show more
• Mentored my team of English teachers by observing their classes on a bi-monthly basisand providing constructive feedback of their lesson planning and class managementmethodology, aiding them in bolstering their.
• Acted as a liaison between roughly 3 dozen Teachers, Academic Coordinators andPrincipals as well as Pereira’s Secretary of Education and the national headquartersof the Ministry of Education and Heart for Change in.

Chonburi, Thailand

• Conceived and implemented daily lesson plans for 23 weekly classes serving a total of over 1,100 students, many of whom were studying English for the very first time.
• Within a single semester I had succeeded in raising the English level of my apprentices from A1 (beginner) to B2 (upper intermediate) according to the Common European Framework for testing.
• Took it upon myself to advise roughly 3 dozen interested students outside of class hours on work and study opportunities… Show more
• Took it upon myself to advise roughly 3 dozen interested students outside of class hours on work and study opportunities abroad that would make use of both their particular skill sets and their newly-acquired English.
• Hosted conversational classes and provided career-relevant English instruction to apprentices of Engineering, Bio-medicine, Aviation, Welding and other vocations. Show less

• Drove as many as 24 simultaneous new website builds through definition, design, copywriting, technical development, quality assurance and launch ahead of schedule and under budget.
• Lead presentations and meetings daily with teams of clients and vendors from around the world.
• Satisfied client demands while incorporating web best practices and artistic flair into overall design.

• Created, programmed and maintained the online database now referenced by IBM’s worldwide marketing teams when formulating new internet sales campaigns.
• Conducted a performance analysis of 5 brands across a period of 2 fiscal years and reported conclusions directly to IBM’s Senior Manager of Web Marketing.

• Wrote and edited 23 features, articles and reviews published both in print and online in Buzz Magazine, the Daily Illini and The217.com for a readership of over 40,000.
• Worked in tandem with teams of editors, writers, reporters and staffers to consistently meet strict deadlines, develop concepts and adapt to new types of assignments on a weekly basis.

• Collaborated with the Marketing Directors and Project Managers of local businesses and entertainment venues to plan and stage 14 distinct promotional events.
• Successfully expanded the WPGU listening audience and increased brand awareness by launching a series of live webcasts, blog updates and social media campaigns as part of a creative team of 16.

• Built positive and lasting guest experiences while mastering proprietary computer systems, tracking equipment usage and handling the safe transfer of large sums of money.
• Voluntarily enrolled in 2 marketing courses centered on the formulation and execution of Disney's most successful ad campaigns across multiple platforms (Theme Parks & Resorts, Cruise Line, ABC, ESPN, etc.).

Bachelor Of Science (B.S.), Advertising, Cinema Studies Minor

Activities and Societies: American Advertising Federation, October Lovers, Climbing Club, Theta Chi, Arnold Club, Coffee Club

Education record

Lived with 2 host families in the Community of Valencia while studying Iberian Spanish for a semester.