• Lead service product programs following the phase-gate process and work closely with customers from concept ideation to product qualification at customers.• Manage field evaluation of NPI hardware by leveraging resources and liaising among cross-functional teams.• Mitigate program risks by proactively identifying bottlenecks and streamlining field deployment process with a detail-oriented mindset.• Develop data-driven statistical models for hardware health monitoring and failure prediction to improve productivity and reduce cost.

• Improve reliability of manufacturing processes by proactively identifying process risks and implementing RCCA to resolve process deficiencies.• Lead CIP projects to improve part first-pass yield and performance by addressing key problem statements from suppliers and customers.• Develop and execute plans of failure analysis on returned products to identify root cause and implement corrective actions.• Conduct design reviews with cross-functional teams to qualify new suppliers, expand capacity, and improve manufacturing processes to meet and exceed customer expectations.• Drive product development projects from C&F phase to high volume manufacturing.

• Led material/device failure analysis by combining material science principles, materials characterization, and mechanical testing. • Managed vendors to streamline workflow and drive quality improvement by optimizing data flow, negotiating specifications, and proposing new testing procedures. • Performed reliability testing on consumer electric devices and proposed quality improvement initiatives as a result.• Built statistical models to assess asset risk by leveraging field results and existing databases.

• Led projects on exploration of new characterization techniques and provided integrated solutions (from sample preparation to data analysis and interpretation) to advance client’s understanding of the techniques and materials.• Provided consulting service on numerous new material and product development projectas regarding characterization, failure analysis, and quality control, involving a wide variety of materials and devices, including alloys, polymer, ceramic, semiconductor, and nanomaterials.• Improved analytical instrument utilization by 50% in 4 years by effective marketing (visiting potential customers, organizing workshops, participating professional conferences and societies) and enhancing customer experience by timely communication and prompt turnaround.• Conducted customized training for researchers on electron microscopes (SEM and TEM) and X-ray diffractometer (XRD)• Managed analytical instruments through technical trouble shooting and preventive maintenance.• Facilitated and recommended new instrument acquisition by connecting key stakeholders on campus with vendors.

Jun. 2011 – Jan. 2013Interstitial-supersaturated ferrite in 17-7 PH stainless steel after carburization/nitridation• Designed carburizing/nitriding process based on thermodynamic principles to achieve significantly enhanced surface hardness and corrosion resistance• Revealed the importance of defects in controlling the carburized/nitrided microstructure by identifying nanoscaled nitrides in the ferrite and lamellar nitride at the ferrite−austenite interface• Collaborated with EMAL of University of Michigan to reveal astonishing interstitial concentrations in carburized and nitrided ferrite grains by using APT• Proposed formation mechanism of carbon-supersaturated ferrite after carburization considering carbon segregation at dislocation cores based on HRTEM and APT examinationJan. 2011 – May 2011 Characterization of corrosion resistant coatings on aluminum alloys• Characterized microstructure and chemistry of various coatings on aluminum alloys prepared by e-beam direct vapor deposit• Revealed the cause of coating adherence problem by discovering the formation of oxides at the interface • Collaborated with University of Virginia to improve the interface adherence by minimizing the oxide formationMay 2009 – Jan. 2011Sustained-load crack growth of hydrogen-charged surface-hardened 316L austenitic stainless steel• Monitored enhanced crack growth behavior of hydrogen-charged carburized 316L stainless steel using in situ confocal microscopy• Measured plastic zone size quantitatively over time by confocal microscopy 3D imaging with laser beam• Revealed crack depth variation along the crack using FIBAug. 2008 – May 2009Fatigue crack growth behavior of interstitially-hardened 316L stainless steel• Improved the fatigue crack growth threshold of 316L stainless steel by 25 % and reduced its fatigue crack growth rate by a factor of 2 through carburization• Identified fractographic differences between interstitially-hardened layer and bulk material using SEM

• Mentored and trained one summer research intern undergraduate student for literature review, metallography, mechanical testing, experimental data analysis and report writing.• Assisted teaching in 3 courses by giving lecture, grading, and editing exams.