Daniel Quill Email & Phone Number

Westlake, Oh, Us

The API Analyst IV position is a Technical Leader and interdepartmental liaison between technical and non-technical departments. The role is designed with a broad set of skills in mind. It requires both leadership and technical expertise in order successfully interact with the varying levels of technical and non-technical members of the organization.Being that this role is a Technical Leader within a Technical Support team, it is imperative to have excellent communication skills, both verbal and written.* Coordinated daily support tasks amongst team members* Worked with management to develop, enhance and implement policies and procedures* Mentored current and new employees in developing skills* Provided API Technical Support to Hyland customer and partner base* Performed Hyland API code reviews for customers and partners custom API related solutions* Collaborated with Development teams to determine and resolve software defects* Collaborated with interdepartmental management to streamline support assistance processes* Developed and maintained end-user API Documentation via EWSoftware's Sandcastle (SHFB) product* Collaborated and designed internal utilities to assist with automating manual processes* Assisted management in new hire interview processes* Collaborated with Sales group providing technical expertise and product ownership for the Hyland Developers Network (formerly OnBase Developers Network)* Conducted discovery meetings with prospect customers and partners to determine appropriate product solutions

Westlake, Oh, Us

An API Analyst is responsible for providing API Support to those partners and customers wishing to develop solutions using the available API sets. Support includes communicating with the customer, troubleshooting possible issues, and assisting in the development of solutions. Although API Support focuses primarily on product issues within the API sets, rounded knowledge of the software product suite is required. Position Responsibilities:* Work with support leads to troubleshoot and support OnBase solutions, in accordance with Hyland methodologies * Participate in partner and customer OnBase API development efforts through support issues* Created detailed documentation about customer and partner issues for historical knowledge base* Maintain accurate and timely accounting of all time worked * Learn the proper use of Hyland’s internal applications to provide accurate, complete, and actionable information to other groups and departments within Hyland Software * Develop knowledge of OnBase, the OnBase APIs and best practices for creating OnBase solutions * Engage peers and team leads for their knowledge in various areas to continue to grow your own knowledge

Westlake, Oh, Us

• Conducted business discovery with customer stakeholders to determine functional requirements for deployed OnBase® ECM solutions.• Installed, licensed and configured OnBase® solutions that meet customer functional requirements.• Documented and delivered OnBase® solutions in customer’s business environment.• Provided Installation Services to customers, both onsite and remotely, to upgrade and maintain their OnBase® solution.• Collaborated with other OnBase® professionals, transferring expertise in delivering and supporting OnBase® solutions.• Maintained a high degree of proficiency with OnBase® modules and their appropriate application to ECM requirements.• Diagnosed and diagnosed operational issues impacting deployed OnBase® solutions. Work collaboratively with other OnBase® professionals and third party application providers to resolve customer issues.• Identified and documented best practices and challenges associated with configuring OnBase® solutions.• Completed all mandatory Certification requirements within the expected time frame.• Managed professional travel arrangements on a day to day basis throughout the US, Canada, Mexico, Venezuela, and the Mid-East (Bahrain).• Managed professional activities through installation coordinator with no direct supervision.

Us

Responsible for advanced product support, internal web sites, research and develop new methods of product integration and deployment, and management of corporate customers.• Was a liaison between product management, technical support, development, and quality assurance teams.• Provided advanced technical support to sales representatives and other field personnel.• Designed, implemented, and coded internal corporate web sites for product management, hardware, and process management teams using HTML, Javascript, PHP with a MySQL backend database running from a Windows 2000/2003 Server and IIS 5.0/6.0 environment.• Managed relationships with corporate customers that included: technical support, installation design, and implementation into existing corporate networks.• Researched and developed new methods of integrating current products into existing customer networks as well as developed ways to secure product delivery from server to workstations.• Assisted hardware engineers with evaluations in preparation for new product releases.• Assisted hardware and networking product managers in maintaining company awareness of new technology developments.

Us

Responsible for installing custom turnkey system which included: PC / network hardware and custom software application.• Installed, upgraded, and configured PC and UNIX / Windows servers within a customer environment.• Provided troubleshooting services on customer PCs, Servers and network environment to resolve on-site issues.• Conducted on-the-job advanced training which included: maintaining, using, and updating the system / application software.• Managed professional travel arrangements on a day to day basis throughout the US and Canada.• Managed professional activities through installation coordinator with no direct supervision.