With over 15 years of experience in Customer Success Management and Business Development, I am a highly seasoned, customer focused sales and marketing professional. I actively pursue, qualify, and close valued business opportunities through empathizing the prospects' perspective and documenting their needs to meet and exceed their expectations. I leverage my expertise in customer relationship management (CRM) and voice-based data collection solutions to deliver tailored and impactful surveys for various use cases and industries. I have a deep understanding of integrations to pull in sample, CRM, and POS data for automated data collection. I collaborate with clients to understand their needs, challenges, and goals, and provide them with best-fit solutions and service options. My client portfolio includes Full-service Market Research companies, Management Consulting firms, Enterprise, and many other businesses. My career spans research and technology SaaS platforms. Specialties: Customer Success, SaaS, Business Development, Consultative Solution Selling, Client Management, Customer Focused, CRM Professional, Marketing Research Services, Online, IVR, CATI, CAPI, Quantitative Research, Political Polling, and Voice of the Customer platform sales. My mission is to enable clients to gain valuable insights from conversational responses, using natural language processing technology to translate and interpret voice data. I am always looking for new ways to improve and innovate our solutions, and to create long-lasting and loyal relationships with our clients.On the personal side, I enjoy spending time with family and friends. I’m an avid cyclist, photographer, and Chicago sports fan.