Dan Ratliff Email & Phone Number

Bellevue, Wa, Us

I lead an organization running operations in Redmond, Reno, Ireland, Romania, Australia and IndiaI provide leadership for an organization of amazing Directors, Team Managers and talented individuals who deliver scalable, reliable, and optimized services for our global clients, including Microsoft, Google and Meta. These services include Data Analysis, Program Management, Customer Support, Outsourced Sales, Recruitment Process Outsourcing, Data Administration amongst several others.I drive ownership and accountability for KPIs & OKRs across the organization with reporting for key forums such as QBRs, MBRs and other internal/external strategy sessionsI’m accountable for revenue growth across multiple clients, working with Sales and Engagement Managers for opportunity development and closureI’m accountable for Client and Employee Satisfaction metrics across the organization and plan and execute hiring, resource management, retention and career development strategiesI focus on developing and implementing an org-wide strategy with key initiatives that strengthen our people-first culture and brings our core values to lifeI’m passionate about developing internal talent mobility and formal programs that emphasize career opportunities and skill development along with integrated talent planning to promote retention and promotion of top talent.I partner with leaders across HR, Talent Acquisition, Operations, Finance and DEI to implement strategies for employee engagement and retention.

Responsible for developing, deploying and administering career and employment assistance programs for our students, graduates, and alumni.Lead and support the Career Services team to provide a high level of customer service to our students and to achieve successful placement rates that exceed our accreditation standards.Work with other departments to build partnerships and build effective relationships with local and regional businesses, organizations, and community partners to identify a steady pipeline of employment opportunities.Most importantly, I have the opportunity to make a difference in the lives of our students.Responsibilities include:• Oversee and direct a staff of Career Coaches, Business Development Managers, a Regional Account Manager and an Externship Coordinator• Structure team roles and re-deploy resources as business needs evolve• Manage conflict and change (internal and external)• Ensure collaboration with other campus departments• Track all daily, weekly and monthly metrics related to placement and employer account development/maintenance• Oversee special events: Program Advisory Meetings, Student Graduations, Career Fairs

Seattle, Wa, Us

Services Manager for the Digital Solutions division of Filter in Seattle. Manage projects and teams to support various Clients throughout the Pacific Northwest.Responsibilities included:* Developing new business, and improving exisiting relationships to increase the number of opportunities for Filter and our staff of Consultants.* Management of 30+ Consultants working on a variety of projects. Consultants range from individual contributors, to large project teams. Oversight includes onboarding of new employees, weekly 1:1's, budget maintenance, weekly project status reporting, HR-related issue resolution and career development.* Drafting, and finalizing contracts to ensure projects are delivered on time, within budget and that deliverables are beyond expectations.* Daily, weekly and monthly reporting for all Clients providing updates on where projects, deliverables and budgets are at.

Bellevue, Wa, Us

I taught a "Launching Your Career" course multiple times a year as students were reaching the end of their programs. Courses included:* Resume preparation, and how to locate and apply for open positions* Networking* Interview preperation, tips and tricks* Offer stage tips/tricks, references and reputation building

Kirkland, Wa, Us

Responsible for maintaining a desk of in-house and vendor openings for several customers. Positions were received, in-depth meetings were conducted to discuss requirements, and candidates were located and placed into the roles needing to be filled.Also responsible for the career development of those on staff, and in our redeployment program. I worked with these folks to properly update their resume, discuss job application strategies, provide interviewing tips/tricks and help them to move forward in their career.

Orange, Ca, Us

Receive, qualify and fill temporary positions with clients in the Pacific Northwest. Worked to source, qualify and build lasting relationships with candidates in various industries.Led, managed and acted as a mentor for team members within the organization - provided an escalation point for issues and problems arising from customers, field/in-house employees, candidates and offered ongoing support for Recruiters to grow in their career.

Trained newly hired Loss Prevention Specialists across the region as part of their "Phase 2" training. This included walking the floor in observation of external and internal theft. Apprehensions were made and the trainee was critiqued upon completion.I was also responsible for the Lynnwood store - ensuring its safety and security. Observing those committing external theft, apprehensions, interrogations and conducting internal theft investigations.

Observed the sales floor for internal and external theft. Made shoplift apprehensions, conducted internal investigations and interviewed employees suspected of theft.

Redmond, Washington, Us

Investigated customers who were delinquent in their payments for monthly ad space on the Yellow Pages section of MSN.com. Researched history, patterns, and provided information to other teams for follow up.

Managed a team of 7-10 Loss Prevention Assistants - including scheduling, hiring, training and terminating if needed. Also responsible for the overall safety and security of the store - including daily/weekly/monthly saftey audits, external and internal theft detection and apprehension.

General

Diploma, General Studies