Daniel Renwick Email & Phone Number

London, ON, CA

London, ON, CA

• As Customer Experience Manager at Start.ca, I led a team of ~12 remote technical support staff to enhance productivity and deliver exceptional customer service. My tenure was defined by a blend of leadership.
• Team Leadership: Fostered a high-performing, remote technical support team through ongoing coaching and development.
• Quality Assurance: Enhanced service delivery by implementing tailored coaching and regular quality audits.
• Process Innovation: Streamlined workflows by refining tools, resources, and policies, ensuring alignment with company KPIs.
• AI-Powered Solutions: Introduced a chatbot-based documentation system that improved efficiency and reduced staff search times.
• Change Management: Represented the customer experience perspective in change advisory meetings, ensuring readiness for all service adjustments.

Toronto, Ontario, CA

Client first. I ask myself daily how we can avoid future requests coming into the managed services team. How can we reduce the amount of back and forth emails both internally and externally? What tools and automations are going to make the process and procedure more streamlined so the teams can focus?My job is to figure out the most optimal way of doing.

Toronto, Ontario, CA

Toronto leader in furnished rental accommodations in the downtown core. I manage a team to oversee and execute on the daily setup and ongoing maintenance of our units across the city while providing exceptional customer service to our clients.

Austin, Texas, US

Working with staffing and recruitment firms, we connect them with jobseekers within Canada using the worlds largest and most powerful job pool, Indeed.com.Recognized increased revenue by 15%, quarter over quarterEstablished new relationships with recruitment agencies Awarded team MVP for my assistance with onboarding new repsAs Chairman for Indeeds Pride.

Toronto, Ontario, CA

• Leverage existing internal sources of sales leads while identifying new sources of opportunities for sales in small office/home office (SBS) through warm opportunities.
• Establish and maintain positive relationships with Small Business Accounts and the clients it serves for the purpose of accessing and increasing the penetration rate of select products.
• Assist in the development of strategies that minimize the competitive threat, retain existing customers and increase our revenues from these customers.
• Attract Business customers to purchase Digital Cable TV, Rogers Hi Speed Internet, Rogers Business Phone, Rogers Wireless solutions and other select products.
• Manage and update Salesforce.com on a consistent basis and maintain to all key performance indicators.
• Engage in regular daily and weekly team sales reviews to discuss sales challenges and strategies.

Toronto, Ontario, CA

Lighting up North American small businesses with an effective and easy E-Commerce solution. Bringing on new clients every week in all different walks of retail and wholesale. Maintained client satisfaction with a transparent support staff with exceptional communication skills.As also a leader of the group, the hybrid role requires me to motivate the team.

Utilizing unmatched SEM and SEO Strategies, we drove new customers to Canadian small businesses. Then to retain those customers, we provided one stop shop solution called Engage - an online platform for collecting reviews, sending bulk emails and Social media integration.

As an account manager, it is my job to both bring on new clients and ensure the service delivery to our current base.Part of the role is finding a "fit" between our service and prospective clients. I currently execute this through both phone conversations and webinars.The other part of the role is to mange a segment of our client base. This entails.

As a Junior Technician, I was responsible for establishing, upgrading and maintaining our clients technology network. My daily tasks included mostly, but not limited to, putting out fires on small networks. I would provide consulting and end user support as well.

DHT is a sub contractor for Rogers Cable. As a field technician, I was responsible for implementing, troubleshooting, maintaining and removing services provided by Rogers.