Daniel Rönnberg Email & Phone Number

Stockholm County, Sweden

Stockholm, Sweden

• Developing and executing customer support strategies aligned with business objectives, enhancing service efficiency and customer satisfaction in a fast-scaling SaaS environment
• Optimizing support operations by implementing streamlined workflows and automation, leading to a significant reduction in ticket backlog and improved CSAT
• Providing strategic leadership to the support team, fostering a culture of excellence and achieving key performance metrics such as CSAT and self-service adoption

Stockholm, Sweden

• Responsible for developing after-sales offerings in a SaaS company enabling data collection for sustainability management, sourcing and investments
• Acting as an envoy between clients and product development teams on usability and platform upgrades to enhance the value of clients’ ESG data analysis
• Improved after-sales by introducing AI-supported features reducing manual processes and cutting software spend by 56 %

Stockholm, Sweden

• Managed customer engagements and implementation of Worldfavor’s SaaS solution advising clients on tracking their ESG metrics and targets in operations
• Arranged seminars for clients and client vendors on how to augment their reporting on topics such as labor rights and emissions

Stockholm, Sweden

• Acted as an administrative super-user involved in the end-to-end process of engagement delivery
• Advised several service lines – including auditors, insourcing and forensics consultants – on issues such as AML and KYC
• Collaborated with a larger number of consultants than average among peers, taking on an active role in areas such as independence and risk related to client engagements
• Onboarding of new colleagues

Turku, Finland

• Worked at the Open University at ÅAU, providing university-level courses accessible to all
• Drove the transition to environmentally friendly paper-free e-signing, which was used as a case study for other universities in Finland
• Responsible for marketing and made the organization's presence on social media more consistent and informative for our target groups
• Worked to improve student service and revised the organization's data protection policy to better meet GDPR requirements

Turku, Finland

• Customer service for an international e-commerce company through multiple channels, which demanded both flexibility and proactivity
• Quickly learned the basics of SAP and Salesforce

Turku, Finland

• Internship at ÅAU’s Education Services. Responsible for e.g., admission to the international master's programs, and managing the onboarding process for new and international students.
• Maintained the study register and coordinated study administrative matters

Turku, Finland

• Supported a ferry company's customers in three markets, in three languages, with booking matters and ledgers
• Acted with a problem-solving mindset in demanding situations to offer customers the best possible solution

Kristinestad, Finland

• Served customers in a fast and professional manner. Responsible for opening and closing the facility. Managed the cash register and performed administrative tasks.

Master Of Science, International Law And Human Rights

• International master’s degree programme. Specialization within environmental rights and corporate responsibility, with a minor in.

Bachelor Of Science, Public International Law

• Thesis on whether the Finnish Trans Act is compatible with the European Convention on Human Rights, with a focus on sterilization as a.

Business Supporting Sustainability Analysis

40 YH-poäng

Independent Studies

Studies in sustainability at the Open University at Åbo Akademi University. 10 ECTS in total.